Italian Speaking - Barcelona, España - Webhelp
Descripción
If you have a natural interest and passion for sports and outdoor activities this is the job for you.We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset.
All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.
Responsibilities:
Contact Management:
- Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
- Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.
Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.
- Fulltime job
- Salary: 16.732,21 euros gross/year + up to 3600 euros gross/year in bonus
- Schedule: Monday-Friday, from 09:00 to 18:00
- Internal Development Program
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
Requirements:
- Italian native level speaker
- Fluent in Spanish
- Self motivated
- Team player
- Active listening skills
- Supportive person
- Outgoing and open minded
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee
RRQ ITALY
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