Sales Operation Manager - Barcelona, España - TD SYNNEX

TD SYNNEX

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Job Purpose:

Drive a sales operations team to achieve both individual and team targets, ensuring TD SYNNEX delivers the highest level of service to our customers at all times.

Responsibilities:

Responsible for the day to day management of the Sales Operations Team, towards all sales related administrative tasks e.g. order processing, quoting.
Coordinating with sales management to identify and optimise non touch sales processes through the tools already in place.
Ensure the sales operations teams are working within any service level agreement as defined by TD SYNNEX and/or the relevant Business Unit, their customers and partners.
Drive performance within the team, by setting, measuring and managing against individual and team targets
Work with other departments to identify process improvements and help define, implement and deliver efficiency back into sales and our partners
Report team performance in to the sales management team and develop action plans where improvement is required
Identify training needs within the team to support customer specific processes, specialist product training knowledge or system knowledge on a continual basis.
Ensure the highest possible quality of service, and manage issues and escalations in a timely manner to ensure early resolution
Maintain regular external contact with our customers and key contacts to ensure service levels are met
Deputise for Sales Operations Director as required

Knowledge Skills and Experience:

Good English to communicate
Analyse and resolve complex issues and problems in a timely and effective manner
Constructively work under pressure when faced with high workloads and deadlines.
Willingness to embrace change
Excellent communication skills at all levels of the business (verbal, written and facetoface)
Able to work independently with minimum supervision.
Possesses strong organisational and time management skills, driving tasks to completion.
Relationship building internally and with customers
Experience of working with a CRM system
Numerate with good attention to detail
Understands Sales and Operations Processes
Experience of working with SAP would be desirable but not essential
Process driven & result orientated
Excellent people engagement skills
Advanced Excel skills including pivot tables, vlook up and macros.
Working knowledge of Word and Outlook

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What's In It For You?
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Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
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Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
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Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
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Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
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Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
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Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.

You may be exactly the person we're looking for