Helpdesk Agent Swedish+english Based in Tenerife - Santa Cruz de Tenerife, España - Grupo Crit
Descripción
Descripción:
Do you speak English and you are native form Sweden? Do you have customer orientation? Do you live in Tenerife? This job offer is for you
We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.
Responsibilities:
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group.
Requirements:
- Mandatory languages (fluent)
: Main language (Swedish)
+ English
Valuable:
upper intermediate Spanish
- Basic PC Skills
- Good communication skills
- Availability to work in shifts: 7x24 (40 hours per week 5 days per week)
Rotating hours:
7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.
- Advanced experience in
Organization Development:
Service Orientation, Insight, Proactive Cooperation
- Baic understanding of the principles, theories, and practices of group dynamics and/or team development
- Basic Business Development:, Results Focused, Initiative
- Customeroriented
We offer:
Contract through temporary agency and wide possibilities of job stability
Full day of 40h per week from Monday to Sunday (5 working days)
Good work environment, and development in a multicultural and dynamic environment
Requisitos:
- Availability to work in shifts: 7x24 (40 hours per week 5 days per week)
Rotating hours:
7 a.m. to 3 p.m., 3 p.m. to 11 p.m. or 11 p.m. to 7 a.m., with breaks established by law.
- English B2 or higher + C1-C2 in Swedish
Más ofertas de trabajo de Grupo Crit
-
Óptico/a Optometrista
Pinto, España - hace 3 semanas
-
Operario/a Almacen Alicante
Alicante, Alicante provincia, España - hace 2 semanas
-
Agente Atención Al Cliente
Madrid, España - hace 3 semanas
-
Manipuladores de Alimentos Días Sueltos
Pinto, España - hace 1 semana
-
Informático/a administrativo/a
Granada, España - hace 3 semanas
-
Operario Laboratorio Farmaceutico Madrid
Madrid, España - hace 3 semanas