Italian Speaking - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

If you have a natural interest and passion for sports and outdoor activities this is the job for you.

We are interested in people with a free and sports oriented spirit with a strong and professional customer service mindset.

All applicants should possess an interest in providing excellent costumer service, an optimistic mind-set, and the ability to work in a team atmosphere.

Responsibilities:

Contact Management:

Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customers.
Update tickets in accordance with proper logging procedures.
Ensure correct presentation of the client's corporate and brand images in all interactions.

Knowledge Management:

Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the service.
Provide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutions in cooperation with the company if not within WEBHELP guidelines.
Improve knowledge database by assisting in the documentation of product FAQ and updating evolving procedures.

We offer

Fulltime job
Longterm contract
Salary: euros gross/year + up to 3600 euros gross/year in bonus
Schedule: Monday-Thursday, from 09:00 to 18:00 Friday 9:0017:00
Internal Development Program
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

Italian native level speaker
Fluent in Spanish
Self motivated
Team player
Active listening skills
Supportive person
Outgoing and open minded
The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ ITALY