Soc Director - Málaga, España - Capgemini

Descripción

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future.

It is a responsible and diverse organization of 300,000 team members in nearly 50 countries.

With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

We desire to hire SOC LEADER - Global Cyber Defense Centre (CDC) to be part of our team integrated CIS Business Unit.

As a leader of a Capgemini Cyber Defense Center, you'll be responsible for leading cyber defense operations.

You'll ensure critical operational services are available 24/7/365, achieved by leading your team technically, operationally, and commercially, showcasing a successful track record and personal skills like resilience, collaboration, and communication.

Key responsibilities:

Service & Delivery ExcellenceTechnical ExcellenceSales and Bid SupportKey Performance IndicatorsCore CompetenciesTechnical/Professional ExperienceAt the level of team leadership: Working with the global CDC leader create the vision & mission for Capgemini's Cyber Defence Centres (CDC).

Implementation of these through the creation of team objectives across your CDCLeadership of all CDC teams and people, including team meetings (daily and weekly calls, objective setting, one-to-ones)Personally championing activities that build global diversity, and a strong future talent pipelineWorking with the global CDC leader, to ensure that the required personnel (capacity and capability), is in place at all times to meet customer demands.

Working with the global CDC leader, creating and executing a Learning & Development plan that ensures that the required people skills & experience to are in place to deliver all current and future focused global CDC operational capabilities.

Working with all other CDC leaders to create a coaching and learning environmentCreating a CDC team culture where staff performance issues are identified and appropriately addressed to that satisfaction of all stakeholders, including clientsLeading the annual performance review at all levels (Units leaders, specialist and analyst), ensuring the process stages compliance and results required by HR teamBeing an active member of the global Cyber Run leadership teamEnsuring that there is continual engagement with customers to ensure that operational and service delivery meets contractual obligations (KRI/KPI).

This may be achieved through the GDC & Customer specific Delivery ManagersImplementing strong global governance mechanisms that ensure robust reviews of CDC operational performance.

Surfacing global information, trends, and insight, that allows proactive improvement action to be takenEnsure your CDC is not only achieving SLA targets but is exceeding customer expectations offering additional value with constant service improvement, innovation and collaborative partnershipOrganise, manage and host, customer and prospective customer visits to your CDC, as and when requiredSupport client audit processes through the collection, review and presentation of required evidence.

Then managing to conclusion any deviations (aligned with future audit time frames).When you join Capgemini, you don't just start a new job.

You become part of something bigger.
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