Sales & Customer Experience Manager (Madrid and - PageExecutive

PageExecutive

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

International pharmaceutical company with stable presence in Spain

Sales & Customer Experience Manager (Madrid and Northwestern Spain)

About Our Client:

International pharmaceutical company with stable presence in Spain.

The Regional Customer Experience Manager will report to the Business Unit Director and will be directly responsible for Sales and Customer Excellence teams for Spanish southern region.

He/her will be accountable for ensuring the implementation of commercial strategies at regional level, maximizing sales targets achievement and Customer Experience objectives.

Implement commercial strategies at regional level, maximizing sales targets achievement and CX objectives.
Establish strong relationships with regional stakeholders (e.g. physicians associations). Develop and maintain network to deliver meaningful solutions to clients/patients.
Supervise activities and CX projects deployment within assigned region, coordinating Support preparation of regional/ local Touchpoint Team Huddles
Disseminate CX coaching and feedback towards reporting structures
Works cohesively with other Business Unit functions (e.g. Marketing) to buildout commercial operations strategies and roadmaps.
Manage regional budget consistently with targets and compliance policies.
Actively participates to Regional CX bestpractices sharing and ideas generation.
Lead, motivate and inspire a team of 6 direct reports people and a total scope of approximately 3040 people in his/her area.

The Successful Applicant:

Bachelor's Degree in Economics, Business, Psychology or related.

- +10 years of Sales/Marketing/Customer Success experience within pharma industry and Management role.

Knowledge of Agile principles.
Excellent communication skills, strategic thinker, "gotoperson" abilities and skills on keep teams focused on highestimpact drivers of success.
Strong analytical and problemsolving skills
Generalist background with broad knowledge of employee relations and legal compliance, recruitment and selections, performance management, compensation and change management.
Strong communication skills verbal and written
Ability to use good judgment and discretion with highly confidential business and employee information.

What's on Offer:

Great professional opportunity.