Customer Service - Barcelona, España - Recruit4Work S.L.

Recruit4Work S.L.

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Thinking about moving abroad? Take a look at Barcelona where there is a lot to do and experience. You will be able to visit a good number of museums, the Barcelona Cathedral and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. Want to take the next step and start this new adventure? Take a look at this job position

You will be working on a project with relatively simple processes, but accuracy is an absolute must. Dealing with questions from credit card holders and responsible for the security and protection of credit card data. Identity control, answering questions, and explaining about possible steps to follow belong to the core tasks.

There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes).

The training period consists of 5 days, of which 1 day will be practice.

Tasks

Blocking lost/stolen credit and debit cards
You will handle inquiries from credit card holders and ensure the security and protection of credit card information
Identity verification, answering questions and explaining any steps are among your core duties
Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
Handling claims files

Requirements:

Excellent level of Dutch or Flemish language and fluency in English written and spoken
Experience as a Customer Service Agent
Communicative and empathetic
Disciplined and accurate
Respectful and positive toward customers
Solutionoriented thinking
Patient
Reliable

Benefits: