Lead, IT Daily Operations – Spain - Pontevedra - Invenergy

    Invenergy
    Invenergy Pontevedra

    hace 4 días

    Descripción
    Overview


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    Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.
    Position Overview


    As a Lead, IT Daily Operations, you will be responsible for all aspects of the day to day technology and operations in our Spain locations.

    You will ensure our corporate technology services are deployed successfully, are being used effectively and are well received by our users.

    You will oversee projects and be responsible for project deliverables.

    You will own resolution of break/fix issues in your area, which may require you to work closely with Server, Network, Applications and Desktop engineering teams based around the globe.

    You will assist our project teams with delivering the technology needs at our offices and sites.

    As a Daily Operations Lead, you will be on Invenergy's IT front line, solving end user technical challenges, providing support for users and ensuring business continuity.

    You will help mentor and coach junior team members. You will produce documentation for the team or end users to follow. You will occasionally be needed to work out-of-hours and be reachable outside of the office. Additionally, you will need to travel, in country and occasionally out of country, to support our projects and offices. You should be able to have verbal conversations in both Spanish and English.
    Responsibilities


    You will be based at our office in Madrid or A Coruña, serving as the focal point for all IT Operations in Spain.

    You will drive resolution of all incident and support requests in your region


    You will need to periodically travel to either office location in Spain (Madrid or A Coruña depending on your hiring office location) and future locations as they arise.

    Manage any contractors or service providers that report to you. Perform as a leader for your reports and others in the company.

    Actively monitor and manage tickets, for you and your team, in ServiceNow. Solid experience on a ticketing system

    Follow up with users on support cases, provide feedback and see problems through to resolution

    Manage and support any outages in your region. Monitor critical business systems and ensure alerting is configured and in place

    Perform light application, server, networking administration as directed

    Research problems and identify trends to strategically address IT needs

    Perform oversight of vendor activities. Ensure our vendors are addressing any issues and you are communicating status to our users. Work closely with our vendors as required.

    Participate in Out-of-Hours work as required.

    Participate in the IT Change Management process

    As needed, assisting with delivering our new construction sites.

    Develop communication channels with the local leaders in your markets and understand their key business applications to learn how and why they use them

    Collaborate with other teams and work on cross team projects

    Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products and services

    Adhere to the company's values and behaviors

    Perform other duties as assigned

    Required Skills

    Bachelor's Degree required

    Technology certifications preferred, not required

    Minimum of 3 years experience in a lead/management position

    Experience working with vendors and overseeing tasks performed by others

    Experience with Microsoft stack of technology

    Knowledge of Windows servers, Cisco devices, Palo Alto firewalls, circuits and Aruba wireless devices.

    Competencies

    Business-level proficiency in Spanish and English, with the ability to speak and write effectively in both languages

    Strong analytical skills & technical skills

    Strong organizational and planning skills

    Works well both alone and with globally based teammates

    Excellent customer service skills

    About the Infrastructure


    Technology at Invenergy consists of a modern, cutting edge IT environment running the Microsoft stack and utilizing best of breed hardware and software solutions.

    The core infrastructure utilizes virtual server technology supporting 500 on-premise and cloud-based hosts and 200 on-premise physical hosts.

    Core switching and routing is with industry best equipment and connected via a hybrid of enterprise MPLS, site-to-site VPNs, and private circuits.

    We utilize some of the most advanced cyber security tools and approaches available to help keep our environment safe and protected.

    We employ SaaS solutions for rapid solution delivery and virtual desktop infrastructure to support 24/7 operations requirements. xugodme As we continue to grow, we continue to strategically look for innovative ways to enhance Invenergy's IT solutions.

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