Customer Success Manager - Pamplona, Navarra - Guesty

    Guesty
    Guesty Pamplona, Navarra

    hace 22 horas

    Descripción

    Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We're a fast-growing global startup that's transforming how the industry works — from guest experience to business growth.

    With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

    We're proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

    If you're looking to grow your career in a dynamic, global, and impact-driven environment, we'd love to hear from you.

    We are looking for a Customer Success Manager to join our team.

    Responsibilities:
    Serve as Trusted Advisor: Build and nurture strong, long-lasting relationships with clients, becoming their trusted advisor and advocate within the company.
    Oversee Onboarding Process: Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond.
    Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.
    Business Reviews: Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.
    Product Understanding: Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices.

    Reqeuierments:
    Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.
    Proven track record of meeting and exceeding sales targets and customer satisfaction metrics.
    Multilinguistic: The Customer Success Manager will work with clients across Europe, predominantly in Western Europe and an area of focus for us currently is Germany. Speaking German, as well as any other core European languages to a business proficiency, as well as English fluency, is required for this position.
    Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.
    Strong Communication: Exceptional verbal and written communication skills are essential for effectively engaging with clients and internal stakeholders.
    Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals.
    Negotiation Skills: Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
    Problem-Solving: Ability to identify challenges and proactively find solutions to address client concerns or issues.
    Strategic Thinking: Capacity to think analytically, providing valuable insights and guidance to clients to drive mutual success.
    Organisation and Time Management: Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
    Team Player: Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.

    Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

  • PM CT

    hace 6 días

    Sólo para miembros registrados Pamplona

    The Project Manager has overall responsibility during whole project execution phases until final acceptance. · ...

  • Regional Finance Director, EMEA

    hace 1 semana

    Sólo para miembros registrados Pamplona

    Drive margin analysis contract value market investments and corporate development initiatives with the regional GM and support teams. · Partner with commercial and operations team to optimize revenue and profitability of region Deliver robust analytics to executive level audience ...

  • Product Marketing Manager Nutra-Medical-Pharma

    hace 2 semanas

    Sólo para miembros registrados Pamplona

    Join our global team as a Product Marketing Manager in our Nutra Medical Business Unit, where you'll play a pivotal role in shaping the future of health solutions across nutraceuticals, pharmaceuticals, and biomaterials. · ...

  • QA Engineer

    hace 6 días

    Sólo para miembros registrados Pamplona

    We are looking for a talented Quality Assurance Engineer to join our team in Pamplona. · You'll be key player in our QA Department ensuring customers have flawless experience with our cutting-edge retail platform. · ...

  • R&D Technical Engineer

    hace 3 semanas

    Sólo para miembros registrados Pamplona

    As the R&D Technical Engineer you will play a key role in advancing the clean energy revolution. · ...

  • Project Manager

    hace 1 mes

    Sólo para miembros registrados Pamplona, Chartered Community of Navarre Trabajo a distancia

    At Adalvo, we're not just a company - we're a team of passionate people driven by our mission to consistently deliver high-quality products and services to our partners. We are positive, we are fast, we are always on target, we are Adalvo · Manage and coordinate projects, tasks ...

  • Technical Project Manager

    hace 1 mes

    Sólo para miembros registrados Pamplona, Chartered Community of Navarre

    Your Tasks: As a Technical Project Manager, you will play a critical role in managing international projects from start to finish, ensuring they are completed on-time, within budget, and with the highest quality standards. You will work closely with cross-functional teams to deve ...

  • Customer Service Agent

    hace 2 días

    Sólo para miembros registrados Pamplona De jornada completa

    MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. · ...

  • Technical Support Representative

    hace 3 días

    Sólo para miembros registrados Pamplona De jornada completa

    We're seeking skilled and customer-focused Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. · ...

  • CT Industrialization Intern

    hace 1 mes

    Sólo para miembros registrados Pamplona, Chartered Community of Navarre

    Support to coordinate of all actions required to success during the Industrialization process for all projects based in Concrete Tower Technology · Coordination with Engineering Department during product documentation release stage · Project configuration in Teamcenter · Bill of ...

  • Delegado Comercial Zona Norte y Aragón

    hace 1 mes

    Sólo para miembros registrados Pamplona, Navarra provincia

    The Account Manager for Radiometer is responsible for creating sales that drive significant impact to the organization. This position is part of the commercial team. Responsible for the development and growth of the Northern area (Basque Country, Cantabria, Navarra, La Rioja, Ara ...

  • Hairdressers for Norway

    hace 1 mes

    Sólo para miembros registrados Pamplona

    Join one of the leading hairdressing chains in the Nordic countries and experience working in an international environment. Are you a passionate hairdresser who loves your craft and can communicate in English? This is your opportunity to work in an international environment, lear ...

  • Low Voltage Engineer

    hace 1 mes

    Sólo para miembros registrados Pamplona, Chartered Community of Navarre

    Join our dynamic SCADA department as an Low Voltage (LV) Engineer and become a pivotal part of our Offshore Business Unit. · Review and refine tender materials and sales documentation to ensure clarity and precision. · Specify and communicate requirements to suppliers, ensuring a ...

  • Delegado Comercial Zona Norte y Aragón

    hace 1 semana

    Sólo para miembros registrados Pamplona, Navarre, Spain

    The Account Manager for Radiometer is responsible for creating sales that drive significant impact to the organization. · ...

  • Product Marketing Manager Nutra-Medical-Pharma

    hace 1 mes

    Sólo para miembros registrados Pamplona, Chartered Community of Navarre

    Join our global team as a Product Marketing Manager in our Nutra Medical Business Unit, where you'll play a pivotal role in shaping the future of health solutions across nutraceuticals, pharmaceuticals, and biomaterials. · Manage product portfolio and lifecycle, adapting to marke ...

  • Regional Finance Director, EMEA

    hace 2 días

    Sólo para miembros registrados Pamplona

    · ...

  • Technical Project Manager

    hace 1 mes

    Sólo para miembros registrados Pamplona

    You will play a critical role in managing international projects from start to finish. · Bachelor's and/or master's degree and a strong technical interest · Project management experience (preferably in the wind energy sector) · ...

  • R&D Technical Engineer

    hace 3 semanas

    Sólo para miembros registrados Pamplona, Chartered Community of Navarre

    As the R&D Technical Engineer you will play a key role in advancing the clean energy revolution. · ...

  • CT Industrialization Intern

    hace 1 mes

    Sólo para miembros registrados Pamplona

    Support to coordinate of all actions required to success during the Industrialization process for all projects based in Concrete Tower Technology. · Coordination with Engineering Department during product documentation release stage · Project configuration in Teamcenter · Bill of ...

  • Delegado Comercial Zona Norte y Aragón

    hace 1 mes

    Sólo para miembros registrados Pamplona

    In our line of work life isn't a given - it's the ultimate goal. · ...

  • Delegado Comercial Zona Norte y Aragón

    hace 1 mes

    Sólo para miembros registrados Pamplona

    The Account Manager for Radiometer is responsible for creating sales that drive significant impact to the organization.This position is part of the commercial team. · Responsible for the development and growth of the Northern area (Basque Country, Cantabria, Navarra, La Rioja, Ar ...

Trabajos
>
Customer success manager
>
Customer success manager en Pamplona