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    • Lead Customer Success Manager - Jaén - Jordan Martorell S.L.

    Jordan Martorell S.L.
    Jordan Martorell S.L. Jaén

    hace 1 semana

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    Descripción

    Lead Customer Success Manager

    At Isotrol, we are a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. Our company helps companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solution realities.

    We have been powering the largest energy companies for over three decades, managing more than 100+ GWPs across the globe. We are immersed in a transformation process where we are creating SaaS solutions with cutting-edge technology to adapt not only to the largest clients, but to be able to adapt to all companies in the sector.

    Our team members are the most valuable asset and where our success as a company starts. We're a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil, and Chile) delivering expert knowledge, passion, and commitment to support our clients in achieving a more sustainable world.

    The Role:

    • Building long-term relationships and success stories with our customers.
    • Identification of customers' goals and expectations and alignment with Bluence products and services.
    • Guiding customers through the usage of products and services, reducing time to value.
    • Evaluation and deep understanding of customer satisfaction for the accounts managed in the different phases of the lifecycle.
    • Identify risks in the accounts, involving the necessary teams (sales, operations, product, etc.) to promote action plans and mitigation actions.
    • Generate upselling opportunities, leading the extension process and boosting the adoption of Bluence products/offering.
    • Act as the customer voice in the company, sharing the feedback received with the different areas (sales, product, etc.).
    • Follow up on deadlines for licenses and services scope, preparing and managing the renewal process with anticipation following the established procedure.
    • Guide a group of Jr. Customer Success Managers to coordinate with other areas, follow and implement methodologies of Bluence CSM Bluebook, and support on strategic decisions.

    Key Skills and Experience:

    • Business knowledge (energy trading, energy management, and energy generation).
    • Product and market knowledge (SCADAs, CC, trading, PPC, EMS).
    • Fluent user of CRM tools.
    • Proficiency in English.
    • Italian is a nice to have.
    • Active listening and customer-oriented.
    • Effective communication and assertiveness.
    • Emotional intelligence and empathy.
    • Leadership and proactivity.
    • Business-oriented.
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