Concierge Supervisor - Sant Joan de Labritja, España - Six Senses Ibiza

Six Senses Ibiza

Empresa verificada

Sant Joan de Labritja, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

_Duties and Responsibilities_

_ Vision and Values_

As Concierge Supervisor, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

_ Wellness_

I will fully embrace, implement and safeguard the Wellness overall philosophy, concepts and programs that are the pillars of wellness such as Eat with Six Senses, Sleep with Six Senses and Grow with Six Senses.

_Sustainability_
Sustainability is at the core of everything we do at Six Senses.

As Concierge Supervisor, I will ensure all directives on environmental protection and preservation, re-usage, and minimum wastage, purchasing and packaging, social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings.

_ Operational Ownership_

In this role, I will assist and assume responsibility for the efficient operation of the Concierge team to provide exceptional guest experience, products, and services within brand operating standards.

As a Concierge Supervisor, I will assist to ensure that all set policies, procedures, best practices are in place and rigorously enforced.

I will support Concierge and Guest Service Manager to focus on the rejuvenation of the room experience. I will supervise and perform when needed all the Concierge team daily tasks like conducting the concierge guest communication & booking arrangements and make sure information is inserted in the right platform so the Concierge Hosts can prepare on an operational level to exceed guests' expectations

I will always be ready to provide up to date information on all hotel happenings to our guests and act accordingly, making bookings for the guest directly or passing the information to the Concierge team if necessary.

I will have an impeccable telephone etiquette is needed however making the guest feel comfortable by adapting our communication style to theirs.

And I will also perform any additional duties given to me by the Concierge and Guest Service Manager.

_ Administration_
Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments.

The required meetings and briefings are to be attended or conducted and/or as instructed by Concierge and Guest Service Manager.

_ People Management_

As Concierge Supervisor, I am responsible for the supervision and development of all hosts within the department through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive, and effective team.

_Skills and Experience_

To execute the position of Concierge Supervisor, I have the required qualifications, technical skills, and experience in a similar or greater role in luxury hotels with proven results.

I possess a minimum of a Bachelor's degree in Hospitality, Hotel or Business Management and more than two years' experience in a similar hotel operational role.

I am a personally involved, visible and proactive leader with excellent organizational skills, capable of providing focused direction and continuing to establish the property's prominent position within the market.

I possess a well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue, and profit.

In terms of frontline experience management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer.

From a people management perspective, I am a responsive, engaged, and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence.

Technical skills include Advanced MS Office - Word, Excel, PowerPoint, and Outlook.

I am also familiar with various hotel systems including OPERA PMS, Alice Concierge platform and CRM platforms and have knowledge on hotel/resort and policies on guest services.

I have an excellent command of written and spoken English with some knowledge of the local language and customs.

I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, bra