Field Service Engineer - Barcelona, España - Werfen

Werfen

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Job Overview:

Post Date

March 20, 202

Number
WEBWW
Job Function
Field Service
Location
Barcelona
Country
Spain

About the Position:

Provide Werfen clients in the designated Area, Instrument Service and Support. Including but not limited to; installation, de-installation, preventive maintenance, instrument failure diagnostics and repair, instrument service estimates, initial operator training and Instrument modification and upgrade activities

Manage workflow, client interfacing and company reporting tasks in a diligent and timely manner using the processes, programs and systems implemented within the company.

Communicate and interact with other members and departments of the company by providing or requesting such information needed to enable best customer experience, smooth workflow and proper incident reporting.

Key Accountabilities

Service call programming, execution and reporting
Repair parts stock control.
Tools, diagnostic instrument, IT and communication devices required in company activity, use, and control of.
Compliance with company processes and directives, following Ethic Code
Synergy with Sales and Marketing agents.
Act autonomously and escalate any situation that may impact customer expectations.
Assertive and clear communication with customers and coworkers

Networking/Key relationships

Maintain proactive relationship with fellow FSEs, Help Line, Service Area Manager, Sales reps, TSS Technical Service Specialists, Product Line Application / Sales Managers, Service Front and Back office members, logistic department coordinators and Clients.

Minimum Knowledge & Experience required for the position:

Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
2 to 5 years of work experience in a service or technical department of highend Life Sciences or medical capital equipment.
Desirable to have data analysis skills, excel, pivot tables
Working knowledge and ability to test and troubleshoot electrical analog and digital circuits, computer hardware and a minimum of pneumatics experience.
Fluent reading and writing English and be able to hold a basic technical conversation.
Fluent Spanish language speaking and understanding
Driver license

Skills & Capabilities:

Interest and affinity for technical activities.
Curious and eager to learn.
Systemic, holistic and "hands on" approach.
Proactive, organized and resolute.
Oriented to customer service.

Able to empathize to customer needs and expectations.

Analytical skills
IT skills

Able to work on a multidisciplinary environment, dealing with electronics, mechanics, pneumatics and Informatics

Travel requirements:

Up to 80% of time

Individual Contributor Core Competencies:

Managing Work
Effectively managing one's time and resources to ensure that work is completed efficiently.

Emotional Intelligence Essentials

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.

Building Partnerships
Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Continuous Improvement
Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

**Continuous Learning