Helpdesk with Languages - Barcelona, España - Page Personnel España

Page Personnel España

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Manage incidents and service requests within the agreed targets

Manage and effectively deal with service requests and tickets via telephone and ticket or Manage access management requests (Account creation, transfer, user changes, leavers ) within the agreed targets (depending on the team they are supporting in the specific moment. They will operate in a hybrid role where it is requested support due to the volume of the incoming demand.
Contribute to the maintenance of the Knowledge Base by suggesting improvements & changes based on business feedback
Be crosstrained in other regions
Proactively enable teamwork by collaborating and sharing information with your colleagues across GTS

6 months contract with possibility of permanent after this period. |Active Directory, Windows Terminal Services, Citrix Metaframe, Office 36- Fluent in English and another European language;

ITIL Foundation Certification is desirable;
Knowledge of Windows 7 and 10, Citrix environment, including networking components, services and user profiles;
Abroad level of skills across PC hardware and software systems including: Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange and Office 365;
Desirable skills in MAC OS.

At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our

We are a champion for diversity - and a community of experts no matter if you work in finance, HR, marketing, resourcing and talent acquisition, or business technology.

In fact, the PageGroup SSC is over 40 nationalities strong with more than 30 languages spoken - in four years we have already grown from 30 people to beyond 400.

Food voucher
Home Office allowance
After the 6 months: Private health insurance, life Insurance, Pension Plan, bonus.

The Service Desk Agent is the first and single point of contact. Is responsible for providing first-line support across the
EMEA region.

Promptly resolve problems, troubleshoot and escalate while assisting the broader team in providing a stable and effective IT service to the business and ensuring the quality of the support as agreed by the Global Service Delivery Community.

Helpdesk with Languages (DE, NL, FR, IT) - 6 months