Desktop Support Engineer L1 - Madrid, España - Sharp Brains Limited
Sharp Brains Limited
Madrid, España
Empresa verificada
hace 1 semana
Descripción
JOB DESCRIPTION
Desktop Technician will provide day to day local
Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
- Bachelor's Degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 23 years of IT experience.
- Windows 710, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problemsolving skills.
- Proven ability to multitask, effectively determine priorities and meet SLA's.
- Excellent communication relationshipbuilding and internal customer service skills.
- Adaptable and flexible in a fastchanging industry and work environment.
- Willing to work offhours and weekends when required for projects or emergency support.
Salary: 2,000.00€ - 2,500.00€ per month
Application Question(s):
- Do you have working rights in Spain?
Language:
- Spanish (required)
Work Location:
On the road