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- Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
- Completion and verification of payment beneficiaries, in accordance with internal processes
- Complete allocated tasks with focus, and in a timely manner
- Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
- Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT, MT, MT/6 and MT), in line with internal processes and SLAs
- Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
- Process payment returns and rejections, in line with internal processes
- Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
- Reconciliation of client funds and outbound payments sent and received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes
- Investigation of unallocated and/or non-received funds, and rejection or escalation as required
- Funding client trades, where manual funding is required
- Verification of remitter bank account data
- Assign currency accounts to clients as requested, and in accordance with internal guidelines
- Solid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operates
- At least 1+ years of relevant experience in Fintech / International Payments or similar
- Good knowledge of SWIFT in a cross-border payments context, including MT message types
- Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward
- Proactive, with the ability to work within strict time-frames and under pressure
- Diligent, with good attention to detail
- Effective research skills with an ability to find solutions independently
- Good communication skills, both written and verbal
- Co-operative, and comfortable working in a team environment
- Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
- Motivated, with a desire to make Ebury a success
Customer Payments Analyst - León, España - Ebury
Descripción
Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Customer Payments Analyst
Ebury León - 4 days in the office
Department: Operations - Customer Payments
Responsibilities:
Requirements:
#LI-GC2
#LI-Onsite