Trabajos
>
Barcelona

    Remote Engineering Manager - Barcelona, España - Agilent

    Agilent
    Agilent Barcelona, España

    Encontrado en: Talent ES C2 - hace 3 días

    Default job background
    De jornada completa
    Descripción

    Description

    Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at

    As a Genomics Remote Engineering Manager (RSE) for the WW Customer Service Organization (CSO) in Global Service Contact Center, you will manage a team of remote service engineers who deliver post-sales technical support to our customers.

    This role is to ensure customer satisfaction, loyalty, and regulatory compliance by creating and delivering effective service solutions. You will work with other support organizations to achieve profitable revenue growth and superior customer support. You will oversee the implementation of tactical business plans and programs within your team and resolve department issues.

    You will have strong business acumen, strategic thinking, market knowledge, and collaboration skills. You will provide leadership, insight, and direction to your team as they navigate through our global transformation. You will be accountable for delivering on key business objectives and ensuring the team meets organization deliverables.

    Principle Duties/Responsibilities:

  • Manage contact center operations to achieve target output and quality metrics for your team.
  • Ensure proper staffing levels and agent training programs to achieve customer success.
  • Analyze and improve the customer experience by examining trends in team productivity, knowledge and profitability based on GSCC call center analytics. Drive performance to exceed goals.
  • Foster a culture of team inclusiveness, accountability, continuous development, diversity, talent identification and succession planning.
  • Maintain experienced knowledge in the day-to-day business by working closely with peers across the organization.
  • Partner with key collaborators in planning to account for expected changes in the business across the region.
  • Understand the business operation across Countries and regions, look for alliances and efficiency gains and share insights and best practices.
  • Understand the regional regulatory requirements for the products you support by partnering with Agilent's Global Quality and Regulatory Affairs department.

    • Qualifications

  • A bachelor's or master's degree or equivalent
  • At least 5 years of multi-site Contact Center experience with a solid understanding of support processes and tools
  • Experience in leading teams
  • Experience in Project Management
  • Hands-on experience with contact center workflows and technology such as chat, IVR, voice analytics, e-mail management, augmented reality, etc.
  • Ability to develop creative solutions and leverage new technology to solve business challenges
  • Willingness to challenge the status quo
  • Ability to mentor and coach team members in an evolving environment
  • Strong business acumen with the courage to make financial trade-offs as needed
  • Strong collaboration and teamwork skills
  • Passionate about delivering "best in class" customer service with a track record of success.
  • Strong time management and planning skills.
  • Excellent written and verbal communication skills.
  • Strong knowledge of processes across the entire customer journey experience
  • Extensive troubleshooting knowledge and skills to complete specialized tasks.
  • Proficient in Windows OS, and Microsoft Office
  • Ability to effectively present information and respond to questions from internal and external customers as well as management.
  • Ability to function in a responsible, professional manner using good judgment in decision making. Requires the ability to remain positive, rational, calm and professional under stressful conditions.

    • Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    Option to Work Remote

    Yes

    Travel Required

    Occasional

    Schedule

    Schedule:Full time

    Shift

    Day

    Duration

    No End Date

    Job Function

    Services & Support
  • Spanish Engineers

    Irlanda - Group Engineering Manager

    Encontrado en: Talent ES C2 - hace 3 días

    Spanish Engineers Barcelona, España De jornada completa

    Bajo la supervisión del Director de Ingeniería del Grupo, el candidato seleccionado dirigirá el equipo mecánico, eléctrico y de CSA, garantizando que los diseños cumplen los requisitos de fabricación, instalación y puesta en servicio. · UBICACIÓN: Irlanda (Cork) · SECTOR: industr ...

  • HARTMANN

    Engineering Project Manager

    Encontrado en: Talent ES C2 - hace 23 horas

    HARTMANN Montornès del Vallès, España

    Únete a nuestro equipo como · Engineering Project Manager · ESP-Montornés del Vallés · Aprovecha la nueva oportunidad que te ofrece HARTMANN en el Área de Ingeniería y Proceso , dentro del equipo de Incontinencia. · Responsabilidades · Como Engineering Project ...

  • Workato Inc

    Engineering Manager

    Encontrado en: Buscojobs ES C2 - hace 4 días

    Workato Inc Barcelona, España

    ResponsibilitiesWe are looking for an exceptional Staff Software Engineer to join our growing team. As a Staff Software Engineer at Workato, you will play a critical role in driving the success of our engineering team. You will be responsible for leading a group of software engin ...

  • Vonage

    Engineering Manager

    Encontrado en: Buscojobs ES C2 - hace 1 día

    Vonage Barcelona, España

    Vonage Engineering Mission: We embody the notion of be what's next now We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challe ...

  • Travelperk S.L.

    Engineering Manager

    Encontrado en: Buscojobs ES C2 - hace 3 días

    Travelperk S.L. Barcelona, España

    Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. · Over the past few years, we've been named the fastest-growing SaaS ...

  • TravelPerk

    Engineering Manager

    Encontrado en: Talent ES C2 - hace 3 días

    TravelPerk Barcelona, España

    this position involves: · Being accountable for the delivery and personal development of your team or teams · Acting as servant leader to your engineers and adapting your leadership style to the needs of the situation · Taking care of individuals performance in the organisation ...

  • Agilent Technologies

    Remote Engineering Manager

    Encontrado en: Jooble ES C2 - hace 1 día

    Agilent Technologies Barcelona, España

    Remote Engineering Manager page is loaded · Remote Engineering Manager · Apply locations Spain-Remote Location-Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id Job Description · Agilent inspires and supports discoveries that advance the quality o ...

  • The Knot Worldwide

    Sr. Manager, Engineering

    Encontrado en: Talent ES C2 - hace 6 días

    The Knot Worldwide Barcelona, España

    Sr. Manager, Engineering · Barcelona, Spain Be the First to Apply WHAT WE DO MATTERS: · Here at The Knot Worldwide, we believe in doing work that matters. In more than 16 countries around the world, The Knot Worldwide's leading family of brands—including The Knot, WeddingWire, ...

  • Talent Search People

    Solutions Engineer Manager

    Encontrado en: Buscojobs ES C2 - hace 1 día

    Talent Search People Barcelona, España

    Solutions Engineer Manager Barcelona, Catalonia Solutions Engineer ManagerBarcelonaBarcelona, Catalonia, ES Our client is an outstanding French company in the Marketing department. They are a team of marketers and developers that offers software products. A duo that ensures that ...

  • Gartner

    Manager, Data Engineering

    Encontrado en: Buscojobs ES C2 - hace 5 días

    Gartner Barcelona, España

    Hiring near our Barcelona, Spain Center of Excellence. Hybrid, flexible environment. About Gartner IT : Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cut ...

  • Nexos

    Engineering Manager Davits

    Encontrado en: Buscojobs ES C2 - hace 5 días

    Nexos Barcelona, España

    Introduction Nexos is a HR consulting company. We are looking for our client an "Engineering Manager Davits", location of work is Austria. Our client has for many years been a world leading manufacturer of innovative lifting solutions for commercial vehicles and in the maritime f ...

  • Agilent Technologies

    Remote Engineering Manager

    Encontrado en: Buscojobs ES C2 - hace 20 horas

    Agilent Technologies Barcelona, España

    Remote Engineering Manager page is loaded Remote Engineering Manager Apply locations Spain-Remote Location-Barcelona time type Full time posted on Posted 30+ Days Ago job requisition id Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We ...

  • Technip Energies

    Project Engineering Manager

    Encontrado en: Talent ES C2 - hace 2 días

    Technip Energies Barcelona, España

    About Us · At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better. With approximately 15,000 talented women and men, we are a global and leading engineering and technology company, with a clear vision to accelerate the energy transition. ...

  • Gartner

    Manager, Data Engineering

    Encontrado en: Buscojobs ES C2 - hace 3 días

    Gartner Barcelona, España

    Hiring near our Barcelona, Spain Center of Excellence. Hybrid, flexible environment. About Gartner IT : Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cut ...

  • Talent Search People

    Solutions Engineer Manager

    Encontrado en: Buscojobs ES C2 - hace 1 día

    Talent Search People Barcelona, España

    Solutions Engineer ManagerBarcelona, CataloniaSolutions Engineer ManagerBarcelonaBarcelona, Catalonia, ESOur client is an outstanding French company in the Marketing department. They are a team of marketers and developers that offers software products. A duo that ensures that the ...

  • Gartner

    Manager, Data Engineering

    Encontrado en: Talent ES C2 - hace 4 días

    Gartner Barcelona, España De jornada completa

    Hiring near our Barcelona, Spain Center of Excellence. · Hybrid, flexible environment. · About Gartner IT : · Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by deliv ...

  • Gartner

    Manager, Data Engineering

    Encontrado en: Talent ES C2 - hace 3 días

    Gartner Barcelona, España De jornada completa

    Hiring near our Barcelona, Spain Center of Excellence. · Hybrid, flexible environment. · About Gartner IT : · Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by deliv ...

  • Talent Search People

    Solutions Engineer Manager

    Encontrado en: Buscojobs ES C2 - hace 4 días

    Talent Search People Barcelona, España

    Our client is an outstanding French company in the Marketing department. They are a team of marketers and developers that offers software products. A duo that ensures that their platform meets the sales and loyalty requirements of brands on a daily basis.As a Technical Project Ma ...

  • Talent Search People

    Solutions Engineer Manager

    Encontrado en: beBee S2 ES - hace 3 días

    Talent Search People Barcelona, España De jornada completa

    If you have at least 5 years experience as a technical project manager or Solutions Manager and want to work for an exciting company, this opportunity is made for you ...

  • AXA Group

    Engineering Excellence Executive Manager

    Encontrado en: Talent ES C2 - hace 23 horas

    AXA Group Barcelona, España De jornada completa

    The Engineering Excellence Executive Manager drives the Engineering Excellence which defines and maintains the AXA Engineering Standards aligned with other transversal initiatives and current market practices, in collaboration with the global and local Software Engineering Commun ...