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  • Franchise Hotel - Barcelona - Intercontinental Hotels Group

    Intercontinental Hotels Group
    Intercontinental Hotels Group Barcelona

    hace 1 mes

    InterContinental Hotels Group background
    Descripción

    About Hotel Indigo

    We're a global upper-upscale lifestyle brand with over 150 properties worldwide, inspiring guests to make unique discoveries through meaningful connections to the local area.

    Our Vision

    We aim to deliver exceptional guest experiences that start from the very beginning – our front office.

    Your Role as Front Office Supervisor

    You'll be responsible for managing and coaching your front office team to deliver memorable guest experiences and create a warm welcome for every guest.

    You'll engage with guests to build personal relationships and resolve any issues they may have.

    You'll conduct regular front office inspections to ensure we're making the right first impression.

    You'll help prepare budgets and find new ways to drive revenue from walk-ins and up-selling at the front desk.

    You'll train team members on PBX procedures and take the lead during emergencies or crises.

    Requirements

    • Bachelor's degree or higher education qualification in Hotel Management or Business Administration
    • At least 3 years of experience in Front Office or Guest Service roles, including management experience
    • Fluent English speaker, other languages an advantage
    What We Offer

    We provide a competitive salary and a wide range of benefits to help you succeed in your role.

    We celebrate diversity and inclusion, welcoming everyone and creating teams where colleagues can bring their whole selves to work.

    We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.


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