Customer Service Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Customer Service/Support

Location

Barcelona, Spain
Language
Swedish***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

We're on the lookout for
Swedish-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At
Concentrix, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role
As a
Customer Service Representative on our team, you will:

Respond appropriately to customers' requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
Escalate potential service issues
Liaise with Supervisors/ Mentors on specific projects where requested

Concentrix is a great match if you:

Are proficient or bilingual in Swedish and advanced in English
Have previous experience in a similar position and industry
Have basic sales skills, upselling and crossselling
Are in good disposition to work in a customer service environment

What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:

Full time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
Salary euros gross/year + up to 1500 euros gross/year in bonus
Central location in Barcelona
Bringafriend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Reimagine the best version of you

Concentrix is an equal opportunity employer

RRQ SWEDEN
***
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