Experience Transformation - Madrid, Community of Madrid

Job summary

As a Senior Experience Strategist for Kyndryl Vital Strategic Markets, you'll lead innovative projects and model co-creative, human-centred behaviours. You'll guide the team through the project, providing insights, ideas, and leadership to deliver high-quality, breakthrough solutions.

Responsibilities

• Partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl's alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life.
• Ensure we connect with the other global Kyndryl Vital teams, and contribute case studies, best practices, and other learnings to our global practice.

Qualifications

• Portfolio demonstrating design success with craft, strategic thinking, leadership, human-centric customer engagement, integrated technology, and inventive solutions in a variety of contexts.
• 10+ years in human-centred design, emphasizing design strategy, service design, and co-creation.
• Entrepreneurial mindset, thrive in ambiguity and enjoy 'first of a kind challenges'.
• Systems-thinking problem-solver who looks through multiple lenses (business, people, technology, sustainability) and integrates those insights into innovative solutions.

Descripción del trabajo