Customer Service - Valencia, España - Blu Selection

Blu Selection

Empresa verificada

Valencia, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

The Company

2 French entrepreneurs created a startup in 2000 and today they are leading a global brand.

Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are working now together with.

They became one of the biggest international customer experience solution providers with more than multilingual employees in over 50 countries all around the world and they are looking for new members to join them in their Valencia hub.

Tasks

What you should expect from living in Valencia?

A cosmopolitan city with a modern look and a rich history
Colourful Fallas fiestas serving tradition and fun at the same time
Sunny and warm weather that you will enjoy all year long
A delicious gastronomic culture including famous paella
Beautiful surroundings of nature and beaches
Upandcoming startup paradise

Requirements:

Your tasks will be:

Handle and close incoming inbound consumer calls to achieve quarterly quota
Make outbound calls for orders or to solve issues
Quote creation and follow up
Upselling/crossselling
Maximize the success of Online Store promotions and campaigns
Personal knowledge of the portfolio and stock availability
Cross language communication
Handle customer post sales requests
Solve status queries
Initiate & manage post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach

Benefits:

The Profile

You have a native level of German and are fluent in English
You have excellent communication skills both written and oral
You have knowledge of certain sales techniques (up/crossselling, objection handling, etc)
You are interested to work in Sales and have a real capability to listen to customers
You are proactive, selfstarter and motivated by targets
You have a minimum of one year relevant experience

The Offer

Permanent fulltime contract 39h/week
Salary: € gross/year up to 2.500 € gross/year in bonus
Compensation model based on performance and regular performance incentives
Help with relocation for international employees
Training on the market, continuous learning programs
Personal and professional development and growth opportunities
Working in a multicultural and international environment with a dynamic and young team

Hi, I'm Marie from Blu Selection. I'll take care of your recruitment process for this position. Feel free to call me at or reach me via LinkedIn.

This project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.