Front Desk Manager - Bilbao, España - Marriott International

Descripción

• Lead the customer service team:
• - Uses interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• - Fosters mutual trust, respect, and cooperation among team members.
• - Serves as a role model to demonstrate appropriate behaviors.
• - Supervises and directs employees, managing all day-to-day operations.
• - Establishes and maintains open and collaborative relationships with employees, ensuring the same within the team.
• - Ensures recognition of employees' efforts in all responsibilities.
• - Communicates performance expectations and monitors progress.
• - Celebrates successes and publicly acknowledges team member contributions.


Maintaining customer service and reception targets:
• - Achieves and exceeds targets, including performance and budget targets.
• - Manages daily operations to meet quality standards and customer expectations.
• - Develops objectives and plans to organize and deliver work efficiently.
• - Leads department meetings, delivering a clear message on Front Office objectives.
• - Reviews staffing levels to meet financial and operational needs.
• - Manages expenses to exceed budgeted targets.


Ensuring exceptional customer service
• - Provides services exceeding customer satisfaction and retention.
• - Improves service by understanding customer needs, providing guidance, feedback, and individual training.
• - Acts as a 'Service Champion' for the Front Office, creating a positive customer relations atmosphere.
• - Displays leadership in guest hospitality, exemplifying excellent customer service.
• - Strives to enhance service performance.


Job Requirements
• - Excellent spoken English.
• - Hotel and hospitality sector knowledge.
• - Familiarity with Marriott's procedures and standards.
• - Experience in team management and hotel reception.
• - Customer-oriented mindset.
• - Incident management skills.

This company promotes equal opportunities for all employees.