Refund Operations Executive Full Time - Barcelona, España - Planet

Planet

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

De jornada completa

Descripción

Description:

About Us:

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year.

Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands.

Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere.

We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that runs business. By combining networks, software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good.

We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.

Function Overview:

As part of Global Operations, you'll be working with an amazing diverse team of talented and customer centric people across the world.

We're building a world-class operation and you'll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You'll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations.

You'll be presented with unrivalled prospects to grow, learn and develop in your career.

We're growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

Role Overview:

You provide the tourists with full and high
- standard support during the refund transactions, customized on requirements and case. You maintain the client experience at a high level as an important step of the customer journey.

What you will do:

You offer refund services as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures.
A warm and sincere welcome, which is comprised of smiling, eye contact, a friendly tone of voice, the initial usage of customer's name;
Anticipation and fulfillment of each customer's needs. Being helpful, accommodating and proactive in determining customer for issuing, refunding and approving their tax refund needs before they even express them. At PLANET, this is how we craft unique, memorable and personal experiences that stay with guests for fun and happy refund experiences;
Build strong relationships and create PLANET's customers unique tax refund experiences;
Empowered to create unique, memorable and personal experiences for our customers;
Resolve any issues that may be present with their taxfree purchases in a courteous and helpful manner;
Ensure the customer feels informed of the process and feel fully assisted by you at our refund network lounge;
Ensure the maintenance and management of all cash register (cash management);
Report and escalate system or validation issues to Manager on duty and appropriate team;
Responsible for uncompromising levels of cleanliness and creating a safe and accidentfree environment;
Protect the privacy and security of our customers, your fellow employees and the company's confidential information and assets.
Own and immediately resolve customer's problems

Who you are:

You have min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury)
Experience in cash handling and relevant procedures
Fluency in written and spoken English AND Spanish
Arabic, Russian, Chinese are mostly welcomed.

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.