Teleoperador/a Atención Al Cliente - Madrid, España - Securitas Direct España S.A.U

Isabel García

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Isabel García

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Descripción

Do you have experience in customer service? Helping people is our main commitment, offering them security and peace of mind.

That is why we are looking for people who are passionate about dealing with customers and with a high level of responsibility.

_

  • We are looking for Telephone Operators for our Customer Service department:_

Functions:

The main functions of the Customer Service position are the reception and issuance of calls (NOT SALES), above all:

  • Treat our customers with excellence with the clear objective that they remain promoters of our company.
  • Offer the best solution to the customer in an optimal time to perform such management.
  • Knowing our products so that you can answer customer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Responding promptly to customer inquiries.

Essential requirements:


  • Experience in telephone customer service (preferably in Contact Center).
  • Excellent communication skills (spoken and written).
  • High resolution capacity
  • Customer oriented
  • Fast keyboard skills and quick commands
  • Immediate incorporation
  • Advanced level of English

What do we offer?

  • Joining a growing multinational company with great opportunities for development under the fulfillment of a high level of demand and real possibilities for promotion.
  • Indefinite contract
  • Fixed schedules of 30 hours per week from Monday to Friday (16:0022:00)
  • Paid initial training (not selective) but with compulsory attendance.
  • Salary according to Security Agreement
  • Good working environment
**_Would you like to be part of a leading company? Apply, we are looking for you_

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