CSM Manager - Barcelona - Ovianta

    Ovianta
    Ovianta Barcelona

    hace 3 días

    Descripción
    About Ovianta

    La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

    Ovianta is a Barcelona-based startup helping private medical clinics work smarter.
    Our AI platform automates repetitive administrative work such as patient intake, scheduling, and follow-ups using AI voice agents. This allows clinic staff and healthcare profesinals to spend less time on operations.

    We raised €540,000 in pre-seed funding from top venture capital firms 9 months ago and are now scaling our Customer Success function.

    This role is critical to our next stage of adopting clients #128640;
    The Role

    Welcome founding member #8 As Customer Success Manager, you will own the first and most important phase of the customer journey: onboarding new customers and making sure they get real value from Ovianta as fast as possible.

    This is a hands-on role combining onboarding, adoption, expansion (up-selling) and renewals. You will work very close to the CEO and product team, with real ownership from day one
    You will manage medical clinics and groups of clinics, building long-term relationships and growing accounts over time
    What You Will Do
    You will own customer onboarding end to end.

    You will lead kick-off calls, guide clinics through implementation, and ensure they understand how our AI voice agents work in their daily operations.

    You will be the main point of contact for your clinics, build trusted relationships, speak with them regularly, understand their needs, and act as their reference person inside Ovianta.

    You will drive adoption and engagement, monitor usage, identify risks early, help clinics discover new features, and make sure they get the most out of the platform
    You will own expansion and renewals. You will identify upsell opportunities, propose upgrades and add-ons
    You will act as the voice of the customer. You will collect feedback, feature requests, and friction points, and translate them into actionable input for Product and Engineering.
    You will help build Customer Success processes.

    As an early hire, you will contribute to documentation, onboarding materials, and best practices that will scale with the company.

    Why This Role Matters
    Customer Success is core to Ovianta's growth. Retention and expansion depend on how well clinics are onboarded, adopt the product, and continue to see measurable value.
    You will work in one of the fastest-growing sectors: AI SaaS applied to healthcare, with real impact on how clinics operate
    This role offers strong ownership and visibility. Your work will directly influence product decisions, customer outcomes, and company growth.
    Who You Are
    You are genuinely customer-oriented and take ownership of results.
    You are an excellent communicator who makes complex things simple.
    You are empathetic, resolutive, organized, and proactive.
    You are comfortable with technology and driven by data.
    Requirements
    Spanish
    English C1 level.
    Previous experience in tech in a customer-facing role.
    Ideally 2+ years as a Customer Success Manager in a SaaS company.
    Comfortable using HubSpot, Intercom, and Slack (or similar tools).
    Experience in healthcare is a plus, not required. xgwbsxa
    Why Join Ovianta
    Real impact on customers and company growth
    High ownership from day one
    Strong learning curve across AI, SaaS, and healthcare
    Clear career progression as we scale You will lead future teams.
    Ambitious and strong team culture
    Perks
    #128184; Competitive salary
    #128200; Growth opportunities
    Snacks, coffee & fruit

  • Customer Success Manager

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    The Customer Success Manager (CSM) works with our most strategic customers along with internal Tungsten Automation Corporation groups to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation Solutions. · ...

  • Customer Success Manager

    hace 1 semana

    Solo para miembros registrados Barcelona, Catalonia

    The Customer Success Manager (CSM) works with our most strategic customers along with internal Tungsten Automation Corporation groups to build long-term relationships and drive customer success and satisfaction with Tungsten Automation Corporation Solutions, · Becoming an expert ...

  • Customer Success Manager

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    The Customer Success Manager (CSM) ensures customers realize the full value of Amadeus products, · proactively shares insights to optimize usage, and identifies additional solutions that meet customer needs—leading to improved revenue outcomes for both customers and Amadeus. · Th ...

  • Customer Success Manager

    hace 1 día

    Solo para miembros registrados Barcelona, Catalonia

    Lengow is a leader in intelligent e-commerce solutions that help brands and retailers drive profitable growth across the digital shelf. With powerful feed management, global price monitoring, and robust data capabilities, Lengow's comprehensive SaaS product suite enables merchant ...

  • Account Manager

    hace 2 semanas

    Solo para miembros registrados Barcelona, Catalonia

    The Role: · Account Manager · need to be experts in our products and how to drive value from them and; their customers businesses and industries. They will hold commercial responsibility for all accounts within the shared portfolio, so they will lead all conversations relating to ...

  • Onboarding specialist

    hace 1 mes

    Solo para miembros registrados Barcelona, Barcelona provincia Trabajo a distancia

    We empower the Wellness Industry with an all-in-one platform combining boutique fitness and advanced technology. Our partners manage bookings payroll marketing operations boosting commercial success. · ...

  • IT Project Manager

    hace 2 días

    Solo para miembros registrados Barcelona, Catalonia

    + Buscamos un/a Gerente de Proyecto IT con rol de Scrum Master para unirse a un proyecto estable dentro de un entorno tecnológico internacional. · Sólidos conocimientos de metodologías Agile y Scrum. · ...

  • Senior Customer Success Manager

    hace 1 semana

    Solo para miembros registrados Barcelona, Barcelona provincia

    Acai Travel is revolutionizing the travel industry by empowering leading Online Travel Agencies (OTAs) and Travel Management Companies (TMCs) with cutting-edge AI agents that automate complex travel agent tasks. · ...

  • Senior Customer Success Manager

    hace 1 semana

    Solo para miembros registrados Barcelona, Spain

    We're hiring a Senior Customer Success Manager to own the post-sale customer journey end-to-end for a portfolio of 4-6 accounts—from onboarding through adoption, value realization, and renewal. You'll report directly to the Co-Founder & CTO. · ...

  • Senior Customer Success Manager

    hace 1 semana

    Solo para miembros registrados Barcelona

    Acai Travel is revolutionizing the travel industry by empowering leading Online Travel Agencies (OTAs) and Travel Management Companies (TMCs) with cutting-edge AI agents that automate complex travel agent tasks. · Be the go-to person for customer issues and questions · Triage inc ...

  • Senior Customer Success Manager

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    Alpega Group is seeking an Customer Success Manager for our TMS business line. This role will be part of the sales team at Alpega and will be based in Barcelona, Spain. · ...

  • Billing Specialist

    hace 1 semana

    Solo para miembros registrados Barcelona, Barcelona provincia Trabajo a distancia

    We're looking for its future billing specialist to empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. · ...

  • Billing Specialist

    hace 3 semanas

    Solo para miembros registrados Barcelona, Barcelona provincia

    Job summaryWe are looking for a Billing Specialist to join our team in Barcelona. This role involves providing billing support to customers and chasing outstanding invoices. · ...

  • Customer Success Manager

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. · Own ...

  • Onboarding specialist

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    We empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. · ...

  • Cient Operations Manager

    hace 3 semanas

    Solo para miembros registrados Barcelona, Catalonia

    The Client Operations Manager is a cornerstone of Alea's Account Management team, focused on ensuring clients achieve maximum value from our services. · Experience: Proven experience in customer operations, account management, or a related field (preferably in B2B SaaS or iGaming ...

  • Client Operations Manager

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    The Client Operations Manager is a cornerstone of Alea's Account Management team focused on ensuring clients achieve maximum value from our services. · ...

  • Care & Support Team Leader

    hace 3 semanas

    Solo para miembros registrados Barcelona, Barcelona provincia

    +Job summary:At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. · +Responsibilities:People & Team Leadership · +Benefits:Fitness perks – Exclusive gym benefits tailored for you. · ...

  • Team Lead Onboarding Specialists

    hace 1 semana

    Solo para miembros registrados Barcelona, Barcelona provincia Trabajo a distancia

    The Team Lead Onboarding Specialists is responsible for the performance, structure, and quality of the Onboarding team across all markets. · ...

  • RevOps Analyst

    hace 1 día

    Solo para miembros registrados Barcelona, Catalonia

    We are looking for a RevOps Analyst to structure our sales processes, optimize our Revenue stack, and support our Partner teams in achieving their objectives. · Manage HubSpot daily operations including workflow and integration management, · permissions, validation rules fields.. ...

  • Senior Product Marketing Manager

    hace 1 mes

    Solo para miembros registrados Barcelona, Catalonia

    We're looking for our future Product Marketing Manager. bsport is a fast-growing SaaS platform serving boutique fitness studios worldwide. Join us to shape our product narrative, deepen market resonance, and influence how thousands of fitness businesses grow. · Clearly redefine w ...

Empleos
>
Barcelona