Service Support Engineer - Rivas-Vaciamadrid, España - Bruker

Bruker

Empresa verificada

Rivas-Vaciamadrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Overview:

The function of the
Service Support Engineer is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding, and customer support in respect of the company's products.

The primary objective is to be an efficient and effective member of the Customer Service team in delivering highly competent, effective, and focused solution support to the customer base to achieve maximum customer satisfaction and to further the professional image of the Company.

Working as a member of the Service Team involved in support, installation, maintenance, and all other service and solution support tasks of our range of instrumentation.

Responsibilities:

Familiarisation with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
Liaise with customers and colleagues in the site planning process prior to installation
Inspect, install, set up, test, and achieve specifications of systems and accessories at customers' sites, and deliver basic operator training
Carry out breakdown and planned maintenance at customers' sites
Carry out procedures necessary to validate systems to certifiable standards
Provide technical input to the sales team in nonroutine sales cases
Frequent travel within Spain and Portugal. Some travel to customer sites abroad is also expected, especially within Europe

Qualifications:
Personal

Outgoing and good at building relationships through inspiring trust and confidence
A professional image and a very high standard of personal presentation
Selfmotivation and a willingness to work with others towards a shared goal
The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
Excel at continual learning in a rapidly advancing technological area.

Qualifications:

A tertiary level qualification in electrical or electronic engineering, degree in chemistry or a related discipline or be able to demonstrate a similar level of knowledge and skill gained by practical experience in the Chromatography and Mass Spectrometry field
Special acquired knowledge in the techniques GC, LC, MS Triple Quadrupole, QTOF and Maldi TOF MS will be an advantage
A solid technical or scientific background gained in industry or academia
A current driving license valid in Spain and Portugal
No visa restriction preventing from travel in the USA or EU.

Skills and Experience

Capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
Ability to diagnose causes of malfunction and to actively resolve customers' service problems
Good computer literacy, including familiarity with data system hardware and industry standard operating systems
Ability to communicate effectively at all levels with good spoken and written English
Spanish as a native language. Other European languages will be a plus.