Customer Support Service with French and English - Santa Cruz de Tenerife - Atos SE

Atos SE Santa Cruz de Tenerife

hace 1 semana

Descripción

About Us

We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.

Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities. Learn more about Advancing what matters.

Job Description:

We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with French and English.

Responsibilities:

Interact with customers via telephone, email, and web, providing technical support and problem-solving expertise.
Identify, evaluate, and prioritize customer issues and complaints.
Analyze customer problems and develop effective resolution plans.
Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
Evaluate new services, processes, and technologies introduced at the helpdesk.
Participate in training programs to support new technologies, procedures, and customer service enhancements.
Collaborate with departmental staff to promote and maintain strong customer service values.
Escalate unresolved issues to support leads or designated service groups.

Requirements:

Languages: Proficiency in French and English (mandatory).
Skills: Basic PC skills, excellent communication abilities.
Availability: Willingness to work in shifts (7x24, 40 hours per week).
Experience: No specific experience required; initial training will be provided.
Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Why Join Us?

Opportunity to work in a supportive and collaborative environment.
Comprehensive training and development programs.
Competitive salary and benefits package.
Chance to make a real impact by helping customers and improving our services.

Diversity and Inclusion:

We embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity.

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