It Service Delivery Analyst - Barcelona - Zurich Australian Insurance Ltd.

    Zurich Australian Insurance Ltd.
    Zurich Australian Insurance Ltd. Barcelona

    hace 1 semana

    Default job background
    Descripción

    Puestos clave: Soporte de servicios y operaciones en la nube (AWS, Azure) para una empresa líder en tecnología financiera. Requisitos: Experiencia previa en gestión de proveedores, ITIL, proyectos de infraestructura y aplicaciones, backup y restauración, auditorías, seguridad y capacidad.

    Descripción del puesto:

    Dirección del servicio y operaciones en la nube

    Desarrollar estrategias para gestionar eficientemente los servicios de TI, incluyendo AWS y Azure.

    Gestión de proveedores de IT

    Revisar indicadores clave de rendimiento (KPIs), estados de servicio (SLAs) y proponer planes de mejora.

    Procesos ITIL

    • incidentes: responder a incidentes críticos y realizar seguimiento para su resolución.
    • Cambios: implementar cambios y evaluar su impacto en el servicio.
    • Incidencias graves: coordinar respuestas de emergencia y mantener informados a los stakeholders.

    Proyectos de tecnología

    Liderar pequeños/medianos proyectos de infraestructura/aplicación según metodología establecida.

    Gestión de usuarios

    Atender peticiones de usuarios, realizar auditorías con herramientas Zurich y supervisar acceso a sistemas.

    Seguridad y capacitación

    Colaborar con equipos técnicos y de negocio en ejercicios de contingencia DR. Mantener conocimientos actualizados sobre herramientas de desarrollo Cloud/DevOps y seguridad.

    Nivel de experiencia requerido

    Júnior con conocimientos iniciales de AWS y nivel avanzado de inglés. 1-2 años de experiencia en roles similares. Grado en Ingeniería Informática o similar.



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