Customer Care Agent - Barcelona, España - Qonto

Descripción

Our mission? Making daytoday banking easier for SMEs and freelancers thanks to an online business account thats combined with invoicing bookkeeping and spend management tools Thanks to its innovative product highly reactive 247 customer support and clear pricing Qonto has become the leader in its market

Our journey:
Founded by and in July 2017 Qonto has rapidly gained trust serving over customers Thanks to our wonderful team of 1400 Qontoers we also made it to the French ranking

Our values:
Customer focus | Prioritize customers in everything you doOwnership | Own your part get things doneTeamwork | Make teamwork easyMastery | Continuously raise the barIntegrity | Always do whats right and respect people

Our beliefs:
At Qonto were committed to fostering a welcoming environment where everyone can thrive We prioritize evaluating applicants based solely on skills and potential ensuring diversity with 50 international team members 44 women and 20 parents Join us in building a workplace that celebrates diversity and individuality

The mission of the Customer care team at Qonto is to guide and to help our clients succeed We are very proud of our and we always want to improve it
Thats why we see our Customer care team as a strong asset in our mission to create the finance solution that energises SMEs and freelancers
You will join a team of 5 people led by You will be fully dedicated to support customers in their daily life with Qonto By doing so you will participate actively in creating and improving processes to reach better customer satisfaction
As a Customer Care Agent at Qonto you will
Be a Qonto AmbassadorYou will be a postsale problem solver for our customers by providing sharp quick technical support answering all their questions and solving their issues regarding their account via email chat and phone only outgoing calls | not a call centerBe the voice of our customers by putting yourself in clients shoes to anticipate their expectations and understand their needs to continuously improve our product and keep the WOW effect along with the relation Your role is key to allow us to improve our product constantlySet up internal processes to better respond to customer requests update FAQs dashboards macros and make feedback to Ops and Product teams etcTake ownership along with our continuous improvement methodology You will identify anomalies optimise and set up new ways of problemsolving and keep your colleagues up to date on all of this

What you can expect
A clear career path to progress professionally; An interesting international environment with teammates from around the world; A supportive team that helps each other to be the best they can be; New ways of working and continuous improvement methods

About your future Manager
His background? has strong experience in customer service after having evolved at Qonto from Customer Success Officer to Lead Customer Success and from his past experiences He worked on several key projects to improve customer experience and deliver a bestinclass experienceWhat can he bring to you? Very methodical and detailoriented he will help you become an expert in Customer Care with his vision of customer excellence Dedicated to having the best team he will help you improve and grow within Qonto

About You

Customercentric:
you show empathy and can put yourself in the customers shoes You can identify underlying needs to provide stellar support to our customersTeam spirit oriented: You collaborate with your team members to succeed together knowing you can count on each otherMastery: You can step back from a difficult situation and identify customer pain points Always striving to improve yourself you dont hesitate to ask for feedback on your workCommunication skills: You have excellent oral and written skillsLanguages: You are a French native and fluent in

English Experience Bonus:
You alreadyhaveone experience in customer support within a fastpaced environment

Perks
A tailormade and dynamic career track An inclusive work environment And so much more to help you succeed
Offices in Paris Berlin Milan Barcelona and Belgrade; Tailormade remote work policy depending on the job you apply for and where you live; Competitive salary package; Ameal voucher; Public transportation reimbursement part or global; A great health insurance depending on the country; Employee wellbeing initiatives: access to to take care of your mental health and great offers for sports and wellness activities; A progressive disability and parenthood policy as part of our commitment to the1 in 6 of Qonto employees is a parent and childcare benefits with selected partners; Monthly team events