Customer Services Officer - Llodio, España - Berneslai Homes

Berneslai Homes

Empresa verificada

Llodio, España

hace 4 días

Publicado por:

Isabel García

beBee Recruiter

Descripción

Salary:
£24,496 to £26,845

Working Arrangements:
Full Time

Hours of Work: 37 hours

Status of Employment:
Fixed Term for 12 months

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council.

You'll be joining us at a really exciting time as we're on an ambitious transformation journey and we've developed a number of new positions to make sure we have the right resources and people to fulfil our vision
:
_Creating great homes and communities with the people of Barnsley._

Our '3 Cs' values are at the heart of all we do here - we promise to always put the
Customer first, have a
Can do attitude to make change happen, and stay
Curious to make sure we get things right.

Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

The Customer Services Officer role:

As a Customer Services Officer, you will be part of our fantastic team who deliver a front-line service identifying and resolving customer comments, enquiries, and complaints with differing degrees of complexity across the whole service.

You will typically be the first point of contact customers will have with Berneslai Homes, so it is essential that you maintain a positive image and excellent customer relations by providing specialist assistance, guidance and training to other staff and partners in routine and complex complaint resolution.

Key duties and responsibilities of our Customer Services Officer:

Answering the Berneslai Homes main Customer Services phone line, Customer Services Mailbox, and monitor our social media sites in a professional and courteous manner.
Deal with a diverse range of cross cutting routine and complex queries, comments and suggestions made by customers in various ways.
Understand how Berneslai Homes, the Council and other external partners operate to ensure that good advice or signposting is given to customers.
Demonstrate imagination, initiative, diplomacy and resilience in an environment that can be demanding and stressful.
Assist in the development and delivery of training of our 'Your Comments Count' procedure, giving support and guidance to other colleagues in respect of complaint resolution.
Record and monitor the progress and outcome of complaints, comments, and suggestions.

Qualifications and experience we're looking for in our Customer Services Officer:

Level 4 Qualification in Housing or related field OR equivalent qualification and/or extensive experience in a similar problem-solving role
Experience of working in a highpressured customer focused environment, solving complex problems, dealing with customers displaying a range of emotions, handling and resolving complaints across a diverse service area
Experience in working with software packages, including Microsoft Office and bespoke databases
Experience in responding to complex and sensitive customer complaints/queries both in writing and verbally

Skills we're looking for in our Customer Services Officer:

Demonstrate a positive, flexible approach to team working
Ability to assess and understand a wide range of policies, procedures, and legislation
Adaptable with the ability to contribute ideas and solutions to improve the service
Ability to organise and prioritise workload with minimum supervision
Ability to demonstrate effective communication skills, in particular negotiation and conflict handling skills
Able to work flexible hours to meet the needs of the service

What you might be asking is, why work for us?
We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including: