Airport Transfer Assistants Supervisor - Reus (Spain)

MTS Globe Spain · MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean C ...

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MTS Globe Spain

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

Job description

We are looking for a proactive and service-oriented Airport Supervisor to oversee and coordinate airport operations, ensuring an excellent welcome experience for our clients and a smooth transfer service. This role plays a key part in leading the airport team, supervising daily operations, and acting as a link between airport staff, transfer providers, and management.

Responsibilities: 

• Coordinate and organize the reception and welcome of clients at the airport, ensuring a high-quality service experience.
• Coordinate and support airport–hotel and hotel–airport transfers, ensuring full compliance with company procedures and operational requirements.
• Organize, coordinate, and lead the team of Airport Transfer Assistants, providing clear guidelines on how to act in different operational situations and daily challenges.
• Lead the team during assigned shifts to ensure smooth and efficient airport operations.
• Supervise staff performance, including:
  • Punctuality and attendance (check-in and check-out records).
  • Mandatory use of uniform and correct use of company equipment.
  • Resolution of staff-related incidents, reporting all issues to the Operations Manager in line with company guidelines.
  • Provide training and onboarding support to new team members. 
• Receive and manage shift change requests from Airport Transfer Assistants, ensuring requests are properly documented and submitted to the Operations Manager for final approval.
• Ensure availability and correct functioning of all operational materials required for daily tasks.
• Report to the Operations Manager and the Traffic department any changes, incidents, or situations that may improve service quality.
• Report changes and incidents to transfer providers, always copying the Operations Manager and the Traffic department.
• Prepare weekly or bi-weekly reports
• Support the management of AENA airport accreditations together with the Operations Manager.
• Be available to provide assistance in emergency situations, including availability outside regular working hours when required.

Requirements

• Previous experience in airport operations, ground handling, transfers, or a similar operational environment.
• Proven experience supervising or coordinating teams.
• Strong leadership, organizational, and communication skills.
• High customer service orientation and ability to manage incidents calmly and efficiently.
• Ability to work in a dynamic, fast-paced environment.
• Flexibility to work shifts and provide support in emergency situations.
• Good English & Spanish level (additional languages are a plus).