Senior Manager Emea - Madrid, España - European Recruitment

European Recruitment
European Recruitment
Empresa verificada
Madrid, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
ERL are supporting a market leader in providing global multiple business sectors, Aerotech, Automated Systems & Foodtech.


Our partner are looking to hire a
Senior Manager to work directly with the Director of Global Customer Care and the
EMEA Customer Care Sales Manager to develop, implement, and execute Customer Care strategies and goals for our partners EMEA region, providing leadership and management of the EMEA Field Service, Spare Parts, and Rebuild departments that provide industry leading product support while contributing to revenue growth.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide direction, guidance, and leadership to the EMEA customer care organization including field service, spare parts, and equipment rebuild at (3) sales offices within EMEA.
  • Ensure that EMEA customer care teams meet and exceed customer requirements and expectations.
  • Develop and execute product support plans for GSE products including service and spare parts support.
  • Grow sales of all Customer Care products and services. Coordinate sales efforts with Regional Sales teams to develop and close opportunities.
  • Work with Customer Care engineering to develop and market specialty kits
  • Work directly with customers to develop customized parts and service programs
  • Facilitate training for EMEA customer care personnel on JBT GSE products, customer care offerings, operational systems, and customer service

JOB REQUIREMENTS AND QUALIFICATIONS

Education and Experience:

  • Experience of heavy equipment parts/service management with emphasis on customer service sales
  • Relevant experience in managing a service organization.
  • Strong managerial and leadership skills, and the ability to effectively manage and challenge staff to meet performance criteria.
  • High customer service orientation.
  • Experience in international sales and service is advantageous but not essential
  • Strong presentation skills with ability to articulate financial and technical product benefits.
  • Excellent written and spoken English is essential, the ability to articulate in other languages is desirable
  • Familiar with the airline industry is not essential but would be advantageous
  • Flexible management style
  • Responsible for budgeted revenues, costs and profits
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