Customer Support - Barcelona, España - Packlink Careers

Descripción

About us

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe.

World leaders in providing SaaS solutions to power the global e-commerce market through the family of brands which includes Metapack, ShipStation, ShipWorks, ShipEngine, ShipSi and ShippingEasy.

Auctane provides retailers and brands of all sizes with integration to over 450 carriers and many of the world's leading eCommerce software providers.

We give our retail clients the platform to help consumers decide their delivery preference and track the parcel's progress whilst also providing the retailer with intelligent smart decisions about how to send the parcel - all underpinned with lots of data.

We work with well-known global retailers and major brands such as ASOS, Adidas, Burberry, John Lewis, Boohoo and Zalando. In fact, we work with so many retailers and carriers it's highly likely that you've interacted with us at some point when ordering goods online

Every day, tens of thousands of online retailers rely on ShipStation to solve the day-to-day challenges of managing orders and processing shipments.

The trusted leader in delivery management software since its founding in 2011, ShipStation helps online sellers scale their businesses and deliver exceptional customer experiences, through an intuitive SaaS platform, that allows them to efficiently ship orders, wherever they sell and however they deliver.

What you can expect from us

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• Truly dynamic environment where you're challenged every day
• Strong team environment where we win and lose (rarely) together
• Honest, transparent culture that encourages high performance
• Become part of a business that is transforming the ecommerce fulfilment market
• Real time training, coaching and mentoring from leaders and colleagues
• Private healthcare and more

What your core responsibilities will be

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What we are looking for from you

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• Superb communication skills: You love being on the phone. You understand that effective communication is about more than what you say, it's about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  You will be a native English speaker.

:

• A deep understanding of software and the web: You won't need to know how to code, but terms like PHP, SQL, and JavaScript shouldn't be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers' screens from their description alone.
• An empathetic desire to help: For you, a new inquiry isn't just a case to close, but an opportunity to understand someone's story and make their life better. Our purpose as a company is to help online businesses to thrive.
• Prior customerfacing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
• Strong interpersonal skills ability to work with people with a variety of skills
• Passionate about "Get Ship Done"
• Can you make good choices that serve both the customer and the company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with

:

• B2B or SaaS support
• Running your own ecommerce business
• Willing to accept hugs from customers
• Anything else you're awesome at (we'd love to know)
• Knowledge of API and SQL (preferred but not required)

If you are passionate about using technology to solve business problems, enjoy helping customers and have excellent communication skills, then we want you to join us.

What we offer

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Personal Training Budget. Up to 800€/year training budget (certifications, online courses, conferences attendance ) for investing in your professional development.
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Languages classes every week. Thirsty of knowledge? Learn a new language by joining our free English/Spanish/French classes. In groups of 4-5 people, you can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.
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We are a remote-first company. All team members at Packlink are remote employees. We also cover your expenses for working from home (50€ per month/600€ per year).
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Everything you need to work from home. Whether you prefer Mac, Linux, or Windows (or an additional screen or two), we set you up for success when working remotely.
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Referral Fee We need your support in hiring top-class talent We offer a referral bonus of 1k-3K, depending on the complexity of the role and the hiring process.
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Health and Wellness.
The well-being of our team is super important to us:

• Gym membership or exercise classes (pilates, kickboxing, etc.)—we're happy to cover the cost
• Private health insurance, we offer a great plan courtesy of our partner Alan.
• Last but not least, we have ps