Customer Service Representative - Barcelona, España - AkzoNobel

AkzoNobel
AkzoNobel
Empresa verificada
Barcelona, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Date:

Feb 21, 2023


Location:

Barcelona, ES


Company:

AkzoNobel

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years.

As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products.

Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe.

We're active in more than 150 countries and have set our sights on becoming the global industry leader.

It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.


Job Purpose:


As a member of the Customer Service Team's, we are looking for a
Customer Service Representative with
German in our Zona Franca site, to supports and assures highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.


Key Activities:


  • To manage order reciept efficiently, priortiseing timely order processing and good customer iteractions and relationships.
  • Supports the ordertocash process with excellence in order processing.
  • Registers and processes customer orders in the ERP system (SAP) received via, electronic mail, phone or through other contact with the customer.
  • Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
  • Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
  • Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
  • Completes registering / filing / archiving of customer servicerelated documentation.
  • Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.

About You:


  • Essential
    experience in customer service department in the
    industrial sector
:


  • Order management in
    SAP:
  • High
    English & German level.
  • Empathy to connect with the customer and oriented towards responding to customer needs.
  • Active listening.
  • Customer focus
  • Results oriented


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 28645
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