travel counselor dutch language 15934853 oportunidades de empleo

Travel Counselor Dutch Language -American Express GBT

Travel Counselor Dutch Language -American Express GBT

Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with Dutch language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Travel Counselor with English Language and Amadeus

Travel Counselor with English Language and Amadeus

Discover your career destination. American Express Global Business Travel Spain, the number one global business travel provider, is looking for a Travel Agent to join their International Business Travel Department located in Barcelona. The selected candidate will be responsible for booking of air, rail, ferry, hotel and car requests, as well as other services related to a business trip; creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. The candidate will ensure the customers-needs and special deals between clients & suppliers, acting according to American Express processes and providing assistance around travel. The person we are seeking must have extensive experience in the business travel industry, high Amadeus Knowledge and excellent or bilingual level in the asked language. If you are a positive and proactive person with strong customer service skills orientated on quality and ability to work on own initiative or as a part of a team when required... Join American Express Global Business Travel Spain for the trip of a lifetime! Se ofrece: -Competitive salary -Indefinite Contract, direct by the company. -Relocation package. -Internal training. -Possibility of development and promotion. -Bonus for seniority (after the first, second and third year). -Possibility of Working From Home.
Barcelona
Dutch Travel Agent

Dutch Travel Agent

Purpose of the role: Assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The type of Travel Assistance provided during the day shift is related to international emergency medical cases.Main responsibilities:To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.To advise and orient customers towards an appropriate solution.To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file.Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.To work in a team environment to ensure proper case handling.Administration of invoices and claims related to each case. - International Insurance Travel Unit in Barcelona- Dutch Travel Agent Full Time Job Proven experience in telephone customer care or in customer facing roles.Strong written and spoken communication skillsExcellent telephone customer care skills.Excellent command of Dutch and good level of English (oral and written).Strong skills in logistics, languages and interpersonal relations.High appreciation of teamwork.True interest and commitment for the corresponding shift. Day shifts coverage is from 07.00am to 10.00pm. All day shift agents work in a pattern of 7,5 hours/day intensive fixed shift (morning or afternoon) from Monday-Friday with occasionally weekend/bank holiday shifts according to business needs (3-4 times/year).Excellent PC skills (Word, Excel, Internet), including strong typing abilityAssistance, travel or tourism industry background is highly valued
Barcelona
Content Editor | Travel | w/ Native level of Dutch

Content Editor | Travel | w/ Native level of Dutch

Are you passionate about traveling and would you like to be creative and attracting people for the perfect getaway? If you have experience in content editing and Dutch is your language, you should have a look! Our client a leading E-commerce company, offering their customers exclusive and original weekends-trips all over the world. For more than 15 years they are the number 1 provider for fun, exciting and adventurous getaways. With their headquarters in Paris, they are currently looking for new talent for their office in Barcelona. Reporting to the Operations Manager, as a Content Editor, your responsibilities include: - Editing, updating and writing/re-writing online content such as hotel, packages, destinations and activities descriptions - Editing and translating different texts, verifying the content, reviewing the language and style, ensuring the spelling is consistent and double-checking the impact on the websites - Interacting with the commercial and marketing departments and editing content for hotels, activities, and destinations accordingly to our publication/ translation and SEO strategy - Handling the loading of our catalog in our data system and making sure that the settings/ pricing are correct - Researching legal, technical, tourism-oriented and customer friendly phraseology to find the correct translation - Using the Translation Memory software (Wordbee) to ensure consistency of translation within documents , and use of specialist dictionaries to find the closest equivalents for terminology and words used - Proofreading and editing final translated versions - Finding improvements that can be made in the system to optimize the work of your departments
Barcelona
Travel Claims Agent - French, Dutch and Italian market

Travel Claims Agent - French, Dutch and Italian market

Travel Claims Agent AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers. We are currently looking for Travel Claims Agents to integrate in our Travel Assistance Business Unit in Barcelona. Purpose of the role: Assist individuals who are in need of claims assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards. Main responsibilities: -To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case. -To advise and orient customers towards an appropriate solution. -To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file. -Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.-To work in a team environment to ensure proper case handling. What we offer: -Stable company with international environment and possibilities for career development. -Central work location in Barcelona. -Initial temporary contract directly with the company (3-6months) and high possibility of permanent contract afterwards. -Gross annual salary of 18.000€. (20.000€ for Dutch speaking agents). -Extra pay of 5€ gross/hour in bank holidays (except Sundays or especial holidays). -Extra pay of 10€ gross/hour in special bank holidays (Christmas days /New Year). -Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. In company language courses (subject to a qualifying period). Discounts on car, health and home insurance and other fringe benefits.
Barcelona
Travel Claims Agent - French, Dutch and Italian market

Travel Claims Agent - French, Dutch and Italian market

Travel Claims Agent AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers. We are currently looking for Travel Claims Agents to integrate in our Travel Assistance Business Unit in Barcelona. Purpose of the role: Assist individuals who are in need of claims assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards. Main responsibilities: -To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case. -To advise and orient customers towards an appropriate solution. -To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file. -Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy. -To work in a team environment to ensure proper case handling. What we offer: -Stable company with international environment and possibilities for career development. -Central work location in Barcelona. -Initial temporary contract directly with the company (3-6months) and high possibility of permanent contract afterwards. -Gross annual salary of 18.000€. (20.000€ for Dutch speaking agents). -Extra pay of 5€ gross/hour in bank holidays (except Sundays or especial holidays). -Extra pay of 10€ gross/hour in special bank holidays (Christmas days /New Year). -Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. In company language courses (subject to a qualifying period). Discounts on car, health and home insurance and other fringe benefits.
Barcelona
CS Team Leader with Native German + English/Spanish

CS Team Leader with Native German + English/Spanish

We are looking for a Team Leader with German to work for HomeAway, a leaer in the travel industry and a part of one of the strongest companies in the sector globally. A similar experience of at least 1 year, native level of German and availability to work day shifts. As a Team Leader you will direct daily activities of the call center, providing coaching and training to a team of 8-9 Customer Service Representatives, handling customer escalations and ensuring delivery of top-notch customer satisfaction and service levels will be critical success criteria for this role. Your main responsibilities will be: -Take incoming inquiries over the phone and email about products and services from owners, agencies, and travelers to maintain subject matter expertise and support service level goals -Act as an information source for agents' questions pertaining to process, policy and work schedules. -Review, organize and delegate daily tasks for team -Closely coordinate with other Leads and Management pertaining to support service levels and customer experience, and take appropriate actions to correct when needed -Carry out performance measurement (Quality Audits), CSAT scores/feedback, general monitoring, and evaluation of all agents and operators to improve the teams' efficiency -Resolve escalated customer complaints and questions within required timeframe; assist team with de-escalation of calls in real time as needed -Communicate solutions, successes, and opportunities to the Supervisor and Manager of customer support -Coordinate training for new hires and existing staff; participate in the delivery of training -Proactively communicate with CS Manager regarding work flow, staffing issues/performance, and customer experience items. -Lead must be available to cover all hours of business operation and coordinate with other leads as point of contact to insure continuous and full support -Inspire and motivate agents; lead by example -Encourage good team morale -Special projects as designated by management REQUIREMENTS We are looking for a candidate with the following characteristics: Education -Associate Degree Experience -2 years of experience (preferably in Call/Contact Center) Technical Skills -Native in German -Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) are required. (Intermediate level) Soft skills -Focus on Customer Loyalty -Highly motivated, focused passionate about connecting to the customer -Ability to inspire and support people -Ability to plan well and prioritize work -Must have attention to detail and Service orientated -Strong verbal and written communication skills are a must -Maintain calmness under tight pressure -Good decision-making, IT, and cross-departmental communication skills OFFER -Permanent contract (Day shift Monday to Friday) -Interesting compensation scheme -International work environment
Madrid
Business Travel Counselor English Proficiency - American Express GBT

Business Travel Counselor English Proficiency - American Express GBT

Descripción Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with English language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Business Travel Counselor ETS Service - American Express GBT

Business Travel Counselor ETS Service - American Express GBT

POSITION SUMMARY This position is part of an international multi linguistic team servicing 7markets across the EMEA region with primary focus on creating extraordinary customer experiences and providing exclusive service. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting. As part of a development plan, there could be the possibility of working on additional short-term projects for each market. RESPONSABILITIES · Booking of air/rail/, hotel, car and other services related to a business trip including the understanding of Farenotes and rebookings · Providing proactive consulting to ensure that the best "logical" price suitable for the trip, traveller and corporation has been obtained · Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. · Ensuring customers' needs and special contracts/deals between clients & suppliers · Acting according to American Express processes, i.e. offering our preferred suppliers · Taking care of quality & feedback · Observing standards/guidelines · Ability to work in a goal oriented service environment (both sales & service goals) REQUIREMENTS ¿ Minimum 2years experience in Amadeus ¿ Amadeus proficiency in creating air, hotel and car bookings is a must ¿ Bachelor level degree or proven relevant experience ¿ Native or excellent level of English ¿ High knowledge of any other languages ¿ Minimum of 2 years experience in a similar position within the business travel industry ¿ Excellent customer service skills with orientation on quality ¿ Both excellent written and verbal communication skills ¿ High knowledge of international geography ¿ Research / information gathering and problem solving skills ¿ Positive and proactive attitude ¿ Felexibility ¿ Ability to work on own initiative or as part of a team where required ¿ Respectful/friendly ¿ Self-starter and excellent time management skills ¿ Tourism degree ¿ Previous experience of servicing in an exclusive or dedicated client platform ¿ Computer skills (Microsoft Office, ...) ¿ Experience in a contact centre environment of advantage ¿ Flexible approach to work
Barcelona
Business Travel Counselor English Proficiency - American Express GBT

Business Travel Counselor English Proficiency - American Express GBT

Descripción Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with English language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Travel Assistance Agent - French Dutch and English market

Travel Assistance Agent - French Dutch and English market

AXA Assistance, a member of the AXA Group, is a world leader in its industry and one of the world’s largest assistance providers. We are currently looking for Travel Assistance Agents to integrate in our Travel Assistance Business Unit in Barcelona in the day shifts. Purpose of the role: Assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The type of Travel Assistance provided during the day shift is related tointernational emergency medical cases. Main responsibilities: -To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case. -To advise and orient customers towards an appropriate solution. -To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file. -Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy. -To work in a team environment to ensure proper case handling. -Administration of invoices and claims related to each case. What we offer: -Stable company with international environment and possibilities for career development. -Central work location in Barcelona. -Initial temporary contract directly with the company (3-6months) and high possibility of permanent contract afterwards. -Gross annual salary of 18.000€. -Extra pay of 5€ gross/hour in bank holidays (except Sundays or especial holidays). -Extra pay of 10€ gross/hour in special bank holidays (Christmas days /New Year). -Extra pay of 1, 08€ gross/hour worked after 22.00. -Benefits: Holiday entitlement of 25 working days/year. Immediate life assurance. Travel insurance. Childcare bonus. Discounts on car, health and home insurance and other fringe benefits.
Barcelona