travel counselor dutch language oportunidades de empleo

Dutch Travel Agent

Dutch Travel Agent

Purpose of the role: Assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The type of Travel Assistance provided during the day shift is related to international emergency medical cases. Main responsibilities:To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.To advise and orient customers towards an appropriate solution.To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file.Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.To work in a team environment to ensure proper case handling.Administration of invoices and claims related to each case. - International Insurance Travel Unit in Barcelona- Dutch Travel Assistance Agent Full Time Job Proven experience in telephone customer care or in customer facing roles.Strong written and spoken communication skillsExcellent telephone customer care skills.Excellent command of Dutch and good level of English (oral and written).Strong skills in logistics, languages and interpersonal relations.High appreciation of teamwork.True interest and commitment for the corresponding shift. Day shifts coverage is from 07.00am to 10.00pm. All day shift agents work in a pattern of 7,5 hours/day intensive fixed shift (morning or afternoon) from Monday-Friday with occasionally weekend/bank holiday shifts according to business needs (3-4 times/year).Excellent PC skills (Word, Excel, Internet), including strong typing abilityAssistance, travel or tourism industry background is highly valued
Barcelona
Business Travel Counselor English Proficiency - American Express GBT

Business Travel Counselor English Proficiency - American Express GBT

Descripción Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with English language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Personal Assistant w/ Fluent Spanish, French & English

Personal Assistant w/ Fluent Spanish, French & English

DESCRIPTION Do you have a hands-on mentality and are you not afraid to negotiate? We are looking for a sparkling talent with an opinion, that would like to work closely together with the Sales Director in their new office! If you are ready for a challenge, want to learn a lot and have a fluent level of Spanish, French and English, you should check this out! Our client is an established, independent IT supplier, offering their clients in 54 countries the adequate IT equipment they are looking for, whatever brand, whenever and wherever they need it. With their main quarters in Manchester, they´ve just opened their office in Badalona. You will be working directly together with the Sales Director to set up the Spanish branch. For their new office, we are looking for an adventurous and outgoing Personal Assistant, who is not afraid to take on a challenge, to attend meetings, negotiate deals, have dinners with clients and take over when the Sales Director is not available. As the Personal Assistant of the Sales Director, your main responsibilities include: - Working side-by-side with the Sales director, following up with her sales, contacting suppliers and negotiating better deals - Providing efficient and professional sales support ensuring customers are dealt with accurately - Actively increasing and enhancing the level of sales and profitability (mainly with French & Spanish speaking customers) - Being involved in the sales and purchasing duties of the Sales Director - Developing international supplier relationships - Attending meetings, negotiating deals and finding suppliers in Cataluña - Maintaining and improving business relations with existing customers of the company - Being in contact with the main office in England, and being available to travel on occasions - General office duties like answering telephone calls and assisting customers´ queries in a professional manner REQUIREMENTS Key Languages: - Fluent level of Spanish, both in speaking and in writing - Fluent level of English, both in speaking and in writing - Fluent level of French, both in speaking and in writing - Catalan would be a plus Key Skills/Experience: - The ability to solve problems in a creative, efficient and methodical manner - The ability to prioritize and execute tasks - The ability to buy and negotiate with suppliers - The ability to pick up new skills quickly and easily - Good numerical skills - Excellent communication and presentation skills - High-quality customer service skills - Outgoing personality, not afraid to take on a challenge - Hands-on and dynamic - Good working knowledge of the Microsoft Office applications - Knowledge of IT and the Spanish market would be a plus OFFER What´s On Offer: - Interesting salary + incentives - Intensive training - Fully paid private health insurance - Flexible working hours - The opportunity to work directly together with the Sales Director and learn everything first-hand - The possibility to develop your career in the IT sector - Being in contact with suppliers and clients across different territories - International career opportunities
Badalona
Night Travel Assistance (Dutch/Italian/French Speakers)

Night Travel Assistance (Dutch/Italian/French Speakers)

Purpose of the role: Assist individuals who need any help during a trip. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards. Main responsibilities:To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.To advise and orient customers towards an appropriate solution.To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file. Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.To work in a team environment to ensure proper case handling. - International multinational company- Night Travel Assistance agent (Dutch, Italian or French Speakers) Proven experience in telephone customer care or in customer facing roles.Strong written and spoken communication skills Excellent telephone customer care skills.Excellent command of Dutch or Italian or French, and fluent in English.Strong skills in logistics, administration and interpersonal relations. High appreciation of teamwork.True interest and commitment. Good PC skills (Word, Excel, Internet), including strong typing ability.Assistance, travel or tourism industry background is highly valued.
Barcelona
Inside Sales Executive w/Native level of Spanish (Madrid)

Inside Sales Executive w/Native level of Spanish (Madrid)

DESCRIPTION Are you one of those people who likes discovering new restaurants every weekend? Are you a Spanish native speaker? Do you have at least 1 year of experience in Sales? Have a look at this great job opportunity! Our client is a very well-known multinational company which offers their clients the possibility to find restaurants based on the type of cuisine, ambiance, location, and price. Their purpose is to give customers the possibility to book, check table availability, choose and comment restaurants at any time and from everywhere. They have one of their several in Madrid and they want young, but skilled people to join their team. Being an Inside Sales Executive, you would be part of the Business Development team and report to the Sales Supervisor. As an Inside Sales Executive your responsibilities include: - Bringing new clients within the Spanish market that correspond to their target, for this you will make a thorough analysis of the market - Advise the restaurants about the different products and offer the best option for their business model - Manage publishing requests made directly by the customer REQUIREMENTS Key Languages: - Native level of Spanish - Advanced level of English Core Skills/Experience: - At least 2 years of previous experience in Sales or business development (outbound) - Capable of analyzing the restaurant sector and detecting possible targets within the (local) competitors´ E-commerce - Disciplined, energetic and ambitious and a high motivation for selling - Perseverance and the ability to handle objections and rejection - Organized, empathic and dynamic people with a high-level of communication - Team worker - Experience in CRM software sales will be highly valued - Knowledge and passion for the restaurant sector OFFER What's on offer: - Competitive fixed salary with uncapped commissions - Permanent contract - International working environment - Compensation for practicing sports in any gym in Madrid - Interesting discount in private health insurance - Coffee point on each floor with coffee and tea for free - Dining and leisure area
Madrid
Inside Sales Executive w/Native level of Spanish

Inside Sales Executive w/Native level of Spanish

DESCRIPTION Are you one of those people who likes discovering new restaurants every weekend? Are you a Spanish native speaker? Do you have at least 2 years of experience in Sales? Have a look at this great job opportunity! Our client is a very well-known multinational company which offers their clients the possibility to find restaurants based on the type of cuisine, ambiance, location, and price. Their purpose is to give customers the possibility to book, check table availability, choose and comment restaurants at any time and from everywhere. They have one of their several offices here in Barcelona and they want young, but skilled people to join their team. Being an Inside Sales Executive, you would be part of the Business Development team and report to the Sales Supervisor. As an Inside Sales Executive your responsibilities include: - Bringing new clients within the Spanish market that correspond to their target, for this you will make a thorough analysis of the market - Advise the restaurants about the different products and offer the best option for their business model - Manage publishing requests made directly by the customer REQUIREMENTS Key Languages: - Native level of Spanish - Advanced level of English Core Skills/Experience: - At least 2 years of previous experience in Sales or business development (outbound) - Capable of analyzing the restaurant sector and detecting possible targets within the (local) competitors´ E-commerce - Disciplined, energetic and ambitious and a high motivation for selling - Perseverance and the ability to handle objections and rejection - Organized, empathic and dynamic people with a high-level of communication - Team worker - Experience in CRM software sales will be highly valued - Knowledge and passion for the restaurant sector OFFER What's on offer: - Competitive fixed salary with uncapped commissions - Permanent contract - International working environment - Compensation for practicing sports in any gym in Barcelona - Interesting discount in private health insurance - Coffee point on each floor with coffee and tea for free - Dining and leisure area
Barcelona