travel agent with german american 15936901 oportunidades de empleo

Travel Agent with German - American Express GBT

Travel Agent with German - American Express GBT

Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with german language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS/SABRE knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Travel Agent with German - American Express GBT

Travel Agent with German - American Express GBT

Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with german language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS/SABRE knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Travel Agent with German-American Express GBT

Travel Agent with German-American Express GBT

Discover your career destination. American Express Global Business Travel Spain, the number one global business travel provider, is looking for a Travel Agent to join their International Business Travel Department located in Barcelona. The selected candidate will be responsible for booking of air, rail, ferry, hotel and car requests, as well as other services related to a business trip; creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. The candidate will ensure the customers-needs and special deals between clients & suppliers, acting according to American Express processes and providing assistance around travel The person we are seeking must have extensive experience in the business travel industry, high Amadeus Knowledge and excellent or bilingual level in the asked language. If you are a positive and proactive person with strong customer service skills orientated on quality and ability to work on own initiative or as a part of a team when required... Join American Express Global Business Travel Spain for the trip of a lifetime! Se ofrece: -Competitive salary -Indefinite Contract, direct by the company. -Relocation package. -Internal training. -Possibility of development and promotion. -Bonus for seniority (after the first, second and third year). -Possibility of Working From Home.
Barcelona
German Travel Agent (Night Shift)

German Travel Agent (Night Shift)

We are currently looking for Travel Agents to integrate in our Travel Assistance Business Unit Night shift in Barcelona.Purpose of the role: Assist individuals who are in need of travel assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.Main responsibilities:To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.To advise and orient customers towards an appropriate solution.To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file.Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.To work in a team environment to ensure proper case handling.The ideal profile will have: Fluent in written and spoken communication skills Excellent command of German and English.Strong skills in logistics, administration and interpersonal relations.High appreciation of teamwork.True interest and commitment.Assistance, travel or tourism industry background is highly valued. We offer: Temporary contract with high chance to become permanent.Salary : 22.000€ gross annualInternational and dinamic environment - German Travel Agent Night Shift with English- Inssurance and Travel Company Fluent in written and spoken communication skills Excellent command of German and English.Strong skills in logistics, administration and interpersonal relations.High appreciation of teamwork.True interest and commitment.Assistance, travel or tourism industry background is highly valued.
Barcelona
Travel Agent With French - American Express GBT

Travel Agent With French - American Express GBT

Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with French language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Business Travel Counselor ETS Service - American Express GBT

Business Travel Counselor ETS Service - American Express GBT

POSITION SUMMARY This position is part of an international multi linguistic team servicing 7markets across the EMEA region with primary focus on creating extraordinary customer experiences and providing exclusive service. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting. As part of a development plan, there could be the possibility of working on additional short-term projects for each market. RESPONSABILITIES · Booking of air/rail/, hotel, car and other services related to a business trip including the understanding of Farenotes and rebookings · Providing proactive consulting to ensure that the best "logical" price suitable for the trip, traveller and corporation has been obtained · Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. · Ensuring customers' needs and special contracts/deals between clients & suppliers · Acting according to American Express processes, i.e. offering our preferred suppliers · Taking care of quality & feedback · Observing standards/guidelines · Ability to work in a goal oriented service environment (both sales & service goals) REQUIREMENTS ¿ Minimum 2years experience in Amadeus ¿ Amadeus proficiency in creating air, hotel and car bookings is a must ¿ Bachelor level degree or proven relevant experience ¿ Native or excellent level of English ¿ High knowledge of any other languages ¿ Minimum of 2 years experience in a similar position within the business travel industry ¿ Excellent customer service skills with orientation on quality ¿ Both excellent written and verbal communication skills ¿ High knowledge of international geography ¿ Research / information gathering and problem solving skills ¿ Positive and proactive attitude ¿ Felexibility ¿ Ability to work on own initiative or as part of a team where required ¿ Respectful/friendly ¿ Self-starter and excellent time management skills ¿ Tourism degree ¿ Previous experience of servicing in an exclusive or dedicated client platform ¿ Computer skills (Microsoft Office, ...) ¿ Experience in a contact centre environment of advantage ¿ Flexible approach to work
Barcelona
Dutch Travel Agent

Dutch Travel Agent

Purpose of the role: Assist individuals who are in need of assistance as part of their travel insurance whilst they are travelling within their own country or internationally. The type of Travel Assistance provided during the day shift is related to international emergency medical cases.Main responsibilities:To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.To advise and orient customers towards an appropriate solution.To coordinate all necessary steps of the assistance: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate assistance and ensure the closure of each file.Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.To work in a team environment to ensure proper case handling.Administration of invoices and claims related to each case. - International Insurance Travel Unit in Barcelona- Dutch Travel Agent Full Time Job Proven experience in telephone customer care or in customer facing roles.Strong written and spoken communication skillsExcellent telephone customer care skills.Excellent command of Dutch and good level of English (oral and written).Strong skills in logistics, languages and interpersonal relations.High appreciation of teamwork.True interest and commitment for the corresponding shift. Day shifts coverage is from 07.00am to 10.00pm. All day shift agents work in a pattern of 7,5 hours/day intensive fixed shift (morning or afternoon) from Monday-Friday with occasionally weekend/bank holiday shifts according to business needs (3-4 times/year).Excellent PC skills (Word, Excel, Internet), including strong typing abilityAssistance, travel or tourism industry background is highly valued
Barcelona
Travel Counselor Dutch Language -American Express GBT

Travel Counselor Dutch Language -American Express GBT

Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with Dutch language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Business Travel Counselor English Proficiency - American Express GBT

Business Travel Counselor English Proficiency - American Express GBT

Descripción Adecco, as the HR provider of American Express Global Business Travel, is looking for a Travel Counselor with English language. This position is part of an international team providing service to multinational and regional customers for American Express Business Travel across the EMEA region with primary focus on creating extraordinary customer experiences and leveraging on efficiencies of a large scale and talented team. The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting at each customer contact for corporations and individuals looking to maximize their travel spent investments. As part of a development plan, there could be the possibility of working on additional short-term projects or different shifts. Responsabilities: -Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Farenotes and doing rebookings -Providing proactive consulting to ensure that the best - logical- price suitable for the trip, traveller and corporation has been obtained -Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution. -Ensuring customers- needs and special contracts/deals between clients & suppliers -Acting according to American Express processes, i.e. offering our preferred suppliers -Assistance around travel: Visa, clearance of invoices, refunds/cancellations -Taking care of quality & feedback -Observing standards/guidelines -Ability to work in a goal oriented service environment (both sales & service goals) Requirements: AMADEUS knowledge is a must ·Bachelor level degree ·Native or excellent bilingual in the asked language ·Minimum of 2 years experience in a similar position within the business travel industry ·Strong customer service skills with orientation on quality ·Both excellent written and verbal communication skills ·High knowledge of international geography ·Research / information gathering and problem solving skills ·Positive and proactive attitude ·Punctual ·Ability to work on own initiative or as part of a team where required ·Respectful/friendly ·Self-starter and excellent time management skills
Barcelona
Travel Agent Italian and English Bilingual

Travel Agent Italian and English Bilingual

Purpose of the role:Assist individuals who are in need of travel assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards. Main responsibilities:To know in detail the different type of insurance policies of our clients and apply the corresponding conditions in each case.To advise and orient customers towards an appropriate solution.To coordinate all necessary steps of the claim management: Handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate claim management and ensure the closure of each file.Offer a rapid and tailored customer care response to their problems in line with the coverage guaranteed under the customers' insurance policy.To work in a team environment to ensure proper case handling. - Travel Agent Italian and English Bilingual- Inssurance and Travel Multinational Company Proven experience in telephone customer care or in customer facing roles.Excellent command of Italian and English. French/Spanish will be a plus!Strong written and spoken communication skillsExcellent telephone customer care skills.High appreciation of teamwork.True interest and commitment.Assistance, travel or tourism industry background is highly valued.
Barcelona