t37 atencion al cliente bilingue oportunidades de empleo

CUSTOMER SERVICE ( Ruso e Inglés bilingue)

CUSTOMER SERVICE ( Ruso e Inglés bilingue)

Administration processDetermining requirements; answering inquiries; resolving problems; fulfilling requests.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Coordinate and ensure a correct administrative follow-up of the clients and contracts.Take full responsibility for the premium/eligibility administrationHandle eligibility requests from Customer ServicesKeep records and filing up to date.Implement contracts in case of new clientsManage your work, taking into account the applicable procedures and agreementsParticipate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.Commit yourself to high-quality administration and fast transactionsCommunication process Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.Respond to questions in a qualitative way.Manage all communications (letter, fax, e-mail) to clients and insurers.Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) - CUSTOMER SERVICE ( Ruso e Inglés bilingue)- Customer Service/ Atencion al cliente/ Ruso/ Ingles Active language knowledge of minimum Russian and English: bilingual level in both.Experience in call center services.Experience in back office tasks.
Madrid