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- Airport Services Agent

- Airport Services Agent

We're looking for a customer focused airport service agent to join our team on a permanent basis. You will deliver exceptional service to customers within the airport terminal and help create a stress free environment for them whilst they are travelling with Qatar Airways. You will provide full support to the handling team across check in, ramp and lost and found and ensure a seamless service to the customers.  As the first point of contact between the Airline and its customers, you will portray QR image to the highest standard ensuring that our customers receive our award winning 5 Star services at all times. Accountabilities of the role: - Check in - greeting of customers and providing exceptional customer service to both passengers and crew - Lost and Found - understand the procedures around compensation for customers and ensure any queries are dealt with professionally - Ramp - ensure safety and security procedures are followed    - Provide full support to the handling team to ensure that safety measures are followed - Escort customers throughout the terminal where necessary This is a shift based role and will cover shifts between the hours of 0600-1930hrs Please note the successful candidate will need to obtain a criminal record check for working within the airport operation and so should be able to provide 5 years of full referencing      The successful candidate will ideally have: - An understanding of airport procedures - Strong customer service focus - Resilience to deal with setbacks and delays - Ability to thrive on challenges and turn things around for the positive - Strong decision making skills - Adaptable and flexible to deal with last minute changes - Experience working with airport systems, Amadeus and/or Altea preferable - Fluent in English with conversational Spanish    
Barcelona
- Senior Airport Services Agent

- Senior Airport Services Agent

In this role, you will lead and support the provision of service excellent to customers at the airport terminal, and help create a stress-free environment for customers whilst travelling.  You will support in ensuring total quality service and adherence to the safety policies and security standards of the company. You will also ensure Premium Passengers receive total quality service. Specific accountabilities include: - Supervising Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers - Liaising with Check-in, Transfer Desk, and support Airport Services Supervisor in all areas - Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates - Assisting Duty Officer to handle company material and records - Liaising with the GHA to ensure smooth passenger handling and quick processing of hotel and transfer passengers - Assisting passengers in regard to Entry Requirements, Visas, Residence Permits and ensuring smooth transition through through the airport facilities - Performing other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit   To be successful in this role, you will need a High School Qualification combined with a minimum of three years experience in a customer service role with exposure to airport passenger handling.  Completion of the IATA or Airline Basic Tariff and Pricing Course would be advantageous.  You will need excellent interpersonal skills, a team oriented approach and strong IT and organisational skills.   Previous exposure to a GDS, including the Amadeus ALTEA passenger handling system would be well regarded. An upbeat and positive attitude are necessary to perform well in this very high pressure and demanding environment. English and Spanish language fluency (written and spoken) is a requirement for this position.  
Barcelona