customer service representative with oportunidades de empleo

CUSTOMER SERVICE REPRESENTATIVE (Native Arabic and fluent Engli

CUSTOMER SERVICE REPRESENTATIVE (Native Arabic and fluent Engli

Provide the necessary high level quality support to the company's business partners involved in the day-to-day operations of the company´s distribution services in the Middle East and Africa regions.Liaise with business units and coordinate customer service activities.Pro-actively communicate with an authentic human touch with Airlines and Travel Agents in the Middle East and Africa regions by CRM, phone, email etc.Provide timely, effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures.Be the customer's point of contact for the company´s resolutions and settlement systems procedures.Assist in maintaining up-to-date internal databases (Maestro, BSP Link, AIMs, etc.) and document all customer interactions and queries in Customer Relationship Management tool - Salesforce. - CUSTOMER SERVICE REPRESENTATIVE (Native Arabic and fluent English)- Customer Service/ Arabic/ English You hold a University degree in a relevant discipline.You have 3-5 years' experience in a customer services orientated position; (experience within the travel industry would be an added advantage).You display excellent PC skills, particularly in MS Office and Customer Relationship Management Tools.You have excellent communications skills in English (written and spoken) and native Arabic.You have strong organizational skills.You are a bottomless well of patience and empathy.You have a flexible schedule and can work on weekends and public holidays if needed.You can work effectively in a dynamic, multicultural, fast paced and highly-demanding environment while delivering on tight deadlines.You are someone who takes initiative and has a proactive approach to problem solving.You are results driven and demonstrate personal integrity.
Madrid
CUSTOMER SERVICE REPRESENTATIVE (Native Turkish and fluent Engl

CUSTOMER SERVICE REPRESENTATIVE (Native Turkish and fluent Engl

Provide the necessary high level quality support to the company's business partners involved in the day-to-day operations of the company´s distribution services in the Middle East and Africa regions.Liaise with business units and coordinate customer service activities.Pro-actively communicate with an authentic human touch with Airlines and Travel Agents in the Middle East and Africa regions by CRM, phone, email etc.Provide timely, effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures.Be the customer's point of contact for the company´s resolutions and settlement systems procedures.Assist in maintaining up-to-date internal databases (Maestro, BSP Link, AIMs, etc.) and document all customer interactions and queries in Customer Relationship Management tool - Salesforce. - CUSTOMER SERVICE REPRESENTATIVE (Native Turkish and fluent Engl- Customer Service/ Turkish/ English You hold a University degree in a relevant discipline.You have 3-5 years' experience in a customer services orientated position; (experience within the travel industry would be an added advantage).You display excellent PC skills, particularly in MS Office and Customer Relationship Management Tools.You have excellent communications skills in English (written and spoken).Native TurkishYou have strong organizational skills.You are a bottomless well of patience and empathy.You have a flexible schedule and can work on weekends and public holidays if needed.You can work effectively in a dynamic, multicultural, fast paced and highly-demanding environment while delivering on tight deadlines.You are someone who takes initiative and has a proactive approach to problem solving.You are results driven and demonstrate personal integrity.
Madrid
At Home - German Customer Representative

At Home - German Customer Representative

We all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in your car to then find no parking spot,... What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot. How does this sound? Good? Then keep on reading! We are currently looking for high/native German speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent. Your main tasks will be: -Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers. -Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness. -Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...) -Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction. -Achieve sales goals set up on a quarterly basis while providing an excellent customer experience. -Logging and following up on orders or requests. -Capturing all required data elements in CRM as required by clients, policies and products. We offer: -Full-time (39hrs/week) and Indefinite contract -Salary: 15938.40 gross/year + up to 2400Euros gross/year in bonus. Minimum requirements: -High/native speaker of German -Fluent English speaker. -Excellent communication skills in a variety of customer facing situations. -Standout colleague. -Previous experience in similar position is a plus. -Positive and dedicated attitude. -High motivation. -Patience, flexibility and adaptability. _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Palma
At Home - German Customer Representative

At Home - German Customer Representative

We all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in your car to then find no parking spot,... What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot. How does this sound? Good? Then keep on reading! We are currently looking for high/native German speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent. Your main tasks will be: -Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers. -Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness. -Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...) -Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction. -Achieve sales goals set up on a quarterly basis while providing an excellent customer experience. -Logging and following up on orders or requests. -Capturing all required data elements in CRM as required by clients, policies and products. We offer: -Full-time (39hrs/week) and Indefinite contract -Salary: 15938.40 gross/year + up to 2400Euros gross/year in bonus. Minimum requirements: -High/native speaker of German -Fluent English speaker. -Excellent communication skills in a variety of customer facing situations. -Standout colleague. -Previous experience in similar position is a plus. -Positive and dedicated attitude. -High motivation. -Patience, flexibility and adaptability. _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Valencia
At Home - German Customer Representative

At Home - German Customer Representative

We all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in your car to then find no parking spot,... What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot. How does this sound? Good? Then keep on reading! We are currently looking for high/native German speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent. Your main tasks will be: -Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers. -Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness. -Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...) -Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction. -Achieve sales goals set up on a quarterly basis while providing an excellent customer experience. -Logging and following up on orders or requests. -Capturing all required data elements in CRM as required by clients, policies and products. We offer: -Full-time (39hrs/week) and Indefinite contract -Salary: 15938.40 gross/year + up to 2400Euros gross/year in bonus. Minimum requirements: -High/native speaker of German -Fluent English speaker. -Excellent communication skills in a variety of customer facing situations. -Standout colleague. -Previous experience in similar position is a plus. -Positive and dedicated attitude. -High motivation. -Patience, flexibility and adaptability. _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Madrid
At Home - German Customer Representative

At Home - German Customer Representative

We all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in your car to then find no parking spot,... What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot. How does this sound? Good? Then keep on reading! We are currently looking for high/native German speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent. Your main tasks will be: -Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers. -Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness. -Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...) -Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction. -Achieve sales goals set up on a quarterly basis while providing an excellent customer experience. -Logging and following up on orders or requests. -Capturing all required data elements in CRM as required by clients, policies and products. We offer: -Full-time (39hrs/week) and Indefinite contract -Salary: 15938.40 gross/year + up to 2400Euros gross/year in bonus. Minimum requirements: -High/native speaker of German -Fluent English speaker. -Excellent communication skills in a variety of customer facing situations. -Standout colleague. -Previous experience in similar position is a plus. -Positive and dedicated attitude. -High motivation. -Patience, flexibility and adaptability. _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Barcelona
Customer Service with English and SAP

Customer Service with English and SAP

Order processing in SAPSending order confirmation to customer.Order input in SAP.Check that price agreements are triggered correctly!Checking delivery and payment terms.Providing necessary documentation, e.g. transport and customs documents and certificates. (Important to check which Incoterms)!Transport planning with forwarding agent and/or customerEnquiry handlingIndependently preparing and sending quotationsFollow-up on pending quotesCoordinate approach with outside sales representative.Handling non-conformities and complaintsIssue internal complaint and RMA (if required). Follow local / EU&AF procedures!Send receipt confirmation of complaintFollow up on corrective actions (current and future situation)Inform customer of corrective actionsBackorder monitoringMonitoring the backorders in conjunction with Customer, Warehouse, Purchase and Forwarder.Customer careReplying to customer questions effectively and in a service-oriented manner.Follow up on actions requested in sales representatives call reportsInforming customers about changed delivery times and equivalent products.Filing & miscellaneousArchiving important notes, E-mails and letters.Support debtor control on collecting accounts receivable.Keeping customer details and price agreements up-to-date.Collecting, sharing and documenting leads, projects, competitor details and market price information - Multinational american company- Customer Service Repr with English + SAP + Salesforce Use of ERP/SAP and CRM Salesforce SystemGood verbal and written command of English and local languageKnowledge of additional computer programs used for the job (Outlook, Internet Explorer, Salesforce.com, Word, Excel, PowerPoint)
Madrid
At Home - French or Finnish Customer Representative

At Home - French or Finnish Customer Representative

We all know getting to work can be hard: hop on the bus or the metro, walk for 20 minutes, get in your car to then find no parking spot,... What if you could avoid all this? No traffic jams, no smelly metros and no races for a parking spot. How does this sound? Good? Then keep on reading! We are currently looking for high/native French or Finnish speakers to be part of a top-quality team. You will be giving support to a world famous technological leading company as a Customer Service Agent. Your main tasks will be: -Take incoming user requests (via telephone, email ...), log call details into case management systems and provide response and resolution within SLA to customers. -Aim for the highest Customer Satisfaction Surveys scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness. -Delivery of high caliber Customer Service on post-sales requests (delivery, warranties, refunds, ...) -Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction. -Achieve sales goals set up on a quarterly basis while providing an excellent customer experience. -Logging and following up on orders or requests. -Capturing all required data elements in CRM as required by clients, policies and products. We offer: -Full-time (39hrs/week) and "Obra y Servicio" contract -Salary: 15938.40 gross/year + up to 2400Euros gross/year in bonus. Minimum requirements: -High/native speaker of French or Finnish -Fluent English speaker. -Excellent communication skills in a variety of customer facing situations. -Standout colleague. -Previous experience in similar position is a plus. -Positive and dedicated attitude. -High motivation. -Patience, flexibility and adaptability. _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Palma