customer service aleman nativo oportunidades de empleo

CUSTOMER SERVICE (Alemán e Inglés bilingue)

CUSTOMER SERVICE (Alemán e Inglés bilingue)

Administration processDetermining requirements; answering inquiries; resolving problems; fulfilling requests.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Coordinate and ensure a correct administrative follow-up of the clients and contracts.Take full responsibility for the premium/eligibility administrationHandle eligibility requests from Customer ServicesKeep records and filing up to date.Implement contracts in case of new clientsManage your work, taking into account the applicable procedures and agreementsParticipate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.Commit yourself to high-quality administration and fast transactions Communication process Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.Respond to questions in a qualitative way.Manage all communications (letter, fax, e-mail) to clients and insurers.Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...) - CUSTOMER SERVICE (Alemán e Inglés bilingue)- Customer Service/ Atencion al cliente/ Aleman/ Ingles Active language knowledge of minimum German and English: bilingual level in both.Experience in call center services.Experience in back office tasks.
Madrid
Customer Service Native French - IT Sw & Hw

Customer Service Native French - IT Sw & Hw

MAIN DUTTIES:*Contact by phone with Main IT manufacturers customers located in France, (Oracle, HP, Microsoft, among others).* Audit software license: Verify compliance with the regulations. Identify cases of unfair competition. Use of pirated licenses. Identify on licensing cases.* Collect data.* Development Report in french language.*Manage a team of people and make it grow up.*Manage a team. IS REQUIRED:*Native level: FRENCH + High level of english. *Strong written and verbal communication skills*Ability to interpret and apply technical concepts.*Strong analytical skills, attention to details.*Excellent research, innovation and problem solving skills.*Be able to work both independently and in a team environment.*Previous experience in customer service is required.*Previours experience in team management is required.*Good understanding of computer networks and architectures is a plus.*Knowledge of software products and how they work in a customer environment is required. - Únete a uno de los partners más importantes del sector IT/software- Customer Service nativo francés Software/IT *Native level: FRENCH + High level of english. *Strong written and verbal communication skills*Ability to interpret and apply technical concepts.*Strong analytical skills, attention to details.*Excellent research, innovation and problem solving skills.*Be able to work both independently and in a team environment.*Previous experience in customer service is required.*Good understanding of computer networks and architectures is a plus.*Knowledge of software products and how they work in a customer environment is required.
Madrid