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HR Manager con Español, Inglés muy alto y valorable  Italiano

HR Manager con Español, Inglés muy alto y valorable Italiano

Key functionsActs as a single point of contact for the employees and managers for Spain, Italy and Portugal scope, and build a strong partnership with them. Spain being the 90% of employees.Proactively support the delivery of HR Processes including coaching, talent acquisition, career development, compensation strategy, talent development, legal aspects, safety and health, succession planning, employee relations and retention.A third part of this role is dedicated to work closely with the HR Director to support and HR Group strategic projects as well as KPI monitoring on a European scope in order to work on and evaluate the strategy drivers.Key ProjectsEngage branding & Engagement enhancement programIdentify & Dev TalentsCoach Leaders and align leadership attitudes to our leadership attitude frameworkCompensation strategyWork on Recognition and Technical expert levelingDrive and suggest organization design proposalImprove performance processDrive Learning Strategy including trainingDrive great place to work initiatives and maintain social dialogueLead employer branding & talent attractiveness initiatives - Importante empresa sector Pharma - HR Manager con Español, Inglés muy alto y valorable Italiano Qualifications We are looking for:Top talent with a University Degree, MBA is a plus.Passion in HR.Previous experience in pharm/medical devices sector will be considered as an asset.Prior international experience is a plusPrior experience in HR/Talent Dev teams is a plusLeadership, collaboration skills, creative mindsetAnalytical skills and ability to think strategicallySpanish labor law basic knowledgeExcellent English language written & oral skillsItalian is a plusProficient in IT tools and social networksLocation: Barcelona with availability to travel.
Customer Service (Italiano e Inglés bilingüe)

Customer Service (Italiano e Inglés bilingüe)

Administration processDetermining requirements; answering inquiries; resolving problems; fulfilling requests.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Coordinate and ensure a correct administrative follow-up of the clients and contracts.Take full responsibility for the premium/eligibility administrationHandle eligibility requests from Customer ServicesKeep records and filing up to date.Implement contracts in case of new clientsManage your work, taking into account the applicable procedures and agreementsParticipate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.Commit yourself to high-quality administration and fast transactionsCommunication processMaintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.Respond to questions in a qualitative way.Manage all communications (letter, fax, e-mail) to clients and insurers.Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)Relations to other positionsAssist the Account Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics,...).Provide all necessary information to the involved parties: clients, insurers, the Vanbreda International Customer Services, Finance and Accounting, Marketing and Communication.Contribute to maintaining a co-operative and friendly working environment.Inform the Operations Manager on problems and inefficiencies. - Multinacional americana del sector seguros sanitarios- Customer service bilingüe italiano e inglés SPECIFIC KNOWLEDGES:- Active language knowledge of minimum Italian and english: bilingual level in both.- Experience in call center services- Experience in back office tasks.