Descripción

IT SUPPORT TECHNICIAN BARCELONA - Project 3 years

Requisitos

  • Junior (menos de 2 años)
  • Pre-Universitarios
  • Salario 17 000,00 € - 18 600,00 € brutos anuales
  • Barcelona

Descripción

Posición TECNICO SOPORTE USUARIOS TI
Localización SANTA PERPETUA MOGODA - BARCELONA
Proyecto/Periodo 36 MESES

We are looking for Level 1 FTE desktop service engineers. Located on site.
The IT Support / Technical Support is responsible for the provision of technical support and maintenance to all supported IT business users, systems, hardware and applications.

This role offers excellent opportunities for development and progression within the Company.

RESPONSIBILITIES:

- Gather information on customer incidents and accurately record on the Service Management system.
- Ensuring incidents and requests are prioritised and resolved within Service Level Agreements.
- Accurate recording of time and resolution details in their Service Management system.
- Aim to resolve technical support incidents at 1st line, escalating where required to 2nd / 3rd line.
- Provide a single point of contact for all IT services.
- Backup and System checks, PC configuration
- Remote administration activities.
- Accurate completion of weekly timesheets.
- Administrative duties for example receiving, packing and dispatching goods.

ESSENTIAL SKILLS / EXPERIENCE:

- Customer service experience including the ability to show empathy and understanding to all customers.
- Microsoft Windows 7 / 8 Desktop skills and experience.
- Microsoft Office Applications 2010 / 2013 experience.
- Microsoft Office 365 administration experience.
- Active Directory and MS Exchange Administration experience.
- Local and network printer installation and configuration.
- Demonstrable ability to manage and prioritise significant workloads.
- Logical and thorough in approach to incidents and requests.
- ITIL Awareness.
- Citrix and thin client technologies awareness.
- Must possess a full UK driving licence and have suitable transport with business insurance.

DESIRABLE SKILLS / EXPERIENCE:

- ITIL Foundation Certification.
- Relevant IT Related degree.
- Current Microsoft Certifications.
- Microsoft Windows 10 / Microsoft Office 2016 experience.

they may also have experience of the following: 1st Line Service Desk Analyst, Technical Support, Service Desk Analyst, Helpdesk, Service Desk, 1st Line Support, Active Directory, MS Exchange, Windows 7, Microsoft Office, Windows 8, Office 365, Citrix, ITIL, Microsoft Certification, Windows 10, Office 2016, IT Support etc.
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Sobre la empresa

Servicios Tecnología de la Información y las Comunicaciones