Descripción

From Home: Japanese Customer Advisor (Night-Shift)

Requisitos

  • Junior (menos de 2 años)
  • Básicos
  • Salario 15 000,00 € - 17 000,00 € brutos mensuales
  • Barcelona

Descripción

Are you interested in Fashion?

We are looking for a Fashion Advisor with high/native level of Japanese, English and Spanish

Main tasks

-Take incoming customer calls (via telephone, email, voicemail or other automated alerts) and solve users' demands related to orders (complaints, refunds, recommendations, etc.)
-Maintain service and product knowledge and expertise associated with applications specific to individual customers.

We offer

-Part-time(35 hours), Monday - Friday, "Obra y Servicio" contract
-Rotative shift every two weeks: 00:00/7:00 and 17:00/00:00
-Salary: 15938.40Euros gross/year + up to 1440Euros gross/year in bonus + night shift bonus up to 165Euros gross/month + internet connection provided
-Opportunity to join an international team

Requirements

-High/native level of Japanese
-Advanced level of English or Spanish
-Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
-Good disposition to work in a customer service environment
-Customer care skills - ability to listen to and understand the customers' need
-Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

_The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.
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Sobre la empresa

SELLBYTEL es una de las compañías de comunicación más grandes en Europa, con más de 5000 empleados en 38 diferentes lugares del mundo. Nuestros clientes forman parte de las primeras 500 compañías en los sectores de Tecnología, Automoción, Electrónica, Finanzas, Logística y Turismo.