Xuanting Guo

I am writing to express my interest in any job opportunities that may be available within
your organization. My name is Xuanting Guo, and I am a 24-year-old male with a C1
level of English, native fluency in Chinese, and a B2 level of Spanish. With my language
skills and desire to work hard, I am confident that I would be a great addition to your
team.
Work Experience
IT Level 3 Helpdesk Specialist during (2024 Company -Econocom location Vigo)
Key Responsibilities:
Vehicle Quality Check: 1. Conducted thorough IT quality checks on company vehicles
to ensure compliance with technical standards and operational efficiency. 2.Diagnosed
and resolved complex technical issues related to vehicle IT systems, including
navigation, communication, and onboard diagnostic tools. 3.Collaborated with
engineering teams to implement software updates and system enhancements for
vehicle IT systems. 4.Documented and reported on quality check results, identifying
trends and recommending improvements to prevent recurring issues.
B2B IT Ticket Management: 1. Provided advanced technical support to business
clients, managing escalated B2B IT tickets involving software, hardware, and network
issues. 2.Conducted in-depth troubleshooting and root cause analysis to resolve
critical and high-impact technical problems. 3.Coordinated with third-party vendors
and service providers to resolve issues that required external support. 4. Developed
and maintained technical documentation, including knowledge base articles,
troubleshooting guides, and best practices. 5.Delivered exceptional customer service
by communicating effectively with clients, understanding their needs, and ensuring
timely resolution of their IT concerns.
Achievements:
fluency using database tools such as SPLUNK quires, Drive IT, data visualization tools
like tableau, Microsoft applications Successfully reduced the average resolution time
for escalated B2B IT tickets by 25% through improved troubleshooting processes and
proactive issue management. Played a key role in a major system migration project,
ensuring minimal disruption to business operations and maintaining high levels of
client satisfaction. Provided training and mentoring to Level 1 and Level 2 support staff,
improving overall team efficiency and knowledge.

IT Level 3 Help Desk (2024) Econocom 

HR Intern (2 years) MEITU AS

Universidad Jaguelónica 
International Relations and English C1 ( average -GPA 93/100)