Susana Egea García

¿Te apasionan los viajes?

¡Únete a nosotros como Agente de Viajes independiente! Esta es una oportunidad de emprendimiento con el respaldo de Archer y Evolution Travel, empresas líderes en el sector, que te proporcionarán acceso a una amplia red de más de 130 proveedores reconocidos (como Disney, Viator, Barceló, Civitatis, entre otros). Gestionarás tus propios viajes y los de tus clientes, ofreciendo experiencias personalizadas.

Requisitos: manejo básico de herramientas ofimáticas y redes sociales, y capacidad para gestionar tareas de forma autónoma.

Recibirás formación continua y acceso a webinarios para aprender todo lo necesario. ¡Es tu oportunidad de convertir tu pasión en una carrera!

Si te interesa, organizamos webinarios en vivo vía Zoom donde explicamos el funcionamiento de la empresa, los beneficios, comisiones y resolvemos todas tus preguntas en tiempo real.

Tu viaje comienza aquí 

 

Event Manager         Punta Prima Salón de celebraciones (Torrevieja) Spain        Mayo´14- Present

• Responsible for planning and delivering a high number of larger, simultaneous, and more high profile events on a weekly basis.
• Responsible for a team of 50 people (trainings, schedules, staff vacations)
• Responsible for planning, promoting and ensuring the smooth running of an event schedule and individual events
• Preparing budgets and ensuring adherence
• Coordinate all operations
• Source and negotiate with vendors and suppliers
• Be in charge of hiring personnel
• Supervise all staff (event coordinators, caterers etc.)

Receptionist  Supervisor        Hotel Entremares Biobalneario Marino (La Manga del Mar Menor)         Jun´12-Oct´13

• Assist the Front Office Manager to oversee and assume overall responsibility for Reception and work alongside the Night Manager to ensure the efficiency and smooth-running of the Front Office at all times.
• Maintaining standards to ensure our guests needs and expectations are met
• My job role also involved me to do effective rostering of team members; controlling costs and maximising sales opportunities to ensure hotel key targets are met..
• To brief the team at the beginning of each shift about the reservation situation, any special arrivals, VIPs, special occasions, and functions in the hotel, etc.
• Providing training to all new members of the team ensuring their consistent development and delivery of standards to our guests.
• Check all Cashiers banking from the shift ensuring all cashiers balance and their banking is correct and that all floats are correct. In case of discrepancy, to deal with accordingly and notify the Reception Manager.

Logistics administrator    Campillo Palmera (Transport and Logistic Company) 

March´13-Jun´13                      

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• Effectively manage all administrative tasks associated with Imports and Exports and ensuring all shipment departures and arrivals are running on schedule and any issues resolved in a timely manner.
• Monitor Duty and Vat payments making sure that all Inmarsat property is moved around the world in the most tax efficient way.
• Provide day-to-day operational support to the Logistics Manager.
• Assist with all Exports, Imports and Cross-trade consignments.
• Manage the process for Shipping from the initial request, booking, raising paperwork, chasing deliveries, checking invoices and general filing.
• Ensures customer requirements are met and complaints are addressed in a timely manner
• Responding to all incoming emails/calls/enquires relating to; materials, centre issues and maintenance in a timely manner.

F&B Supervisor and Receptionist Barceló Harrogate Majestic (Harrogate, North Yorkshire) May ’09 – June´12

• Working as an F&B Supervisor for one of Barceló’s largest hotels in Harrogate
• Supervise breakfast, lunch and dinner on a daily basis. After the completion of each service, I ensure that I and my team make the restaurant available for the next service.
• Delegate tasks to my team of 9 members. I ensure each staff member does what they are best at. 
• Welcome guests and ensure they are provided with the best service. Providing service according to the standards of the hotel is a major part of my role.
• Carry out the required procedures regarding billing system with all cashiers and staff. 
• Provide training to staff members, prepare their weekly rotas and ensure they deliver quality service
• Handling guest problems and dealing with guest requirements.

Also I supported reception in the busiest periods as Sundays and bank holidays: Answering telephones and intercoms, taking messages, responding to inquiries, giving directions, providing basic information to guess, dealing with guess complaints, doing check-in and check-out, communicating with housekeeping department for any request.etc.

Part time working at Jet2.com as Passenger service agent in Leeds Bradford airport April´11- September´11

Working behind the desk doing checking, responsible for making sure that passengers are caring the right documents, guiding them threw the right boarding gates taking queries on the phone along with dealing with special requests and guest complains.

My job is to ensure all passengers boarding the flight are happy and satisfied.

Customer service agent Conference Centre Alicante (Spain) April’08- September ‘08

• Palacio de los Congresos de Alicante (Spain). Desk Person. Responsible for working at information desk.
• Making sure the cliental has full information booklets before entering the conference.
• Doing registration and creating a database for the company.

Retail Supervisor           Supermercado Saura Alicante (Spain)  April’03- March‘08

• Responsible for handling money and doing the cash up after the closing of the supermarket.
• Handling Customers complains.
• Training and supervising new employees.

• 2022-Present MBA Exectutive Business Management
• 2015-2017  International Trade Technician. IES CARLOS III (Cartagena, Murcia)
• 2012-2013   Internacional Trade´s Technician. Don Consultores (Murcia, Spain)
• 2011  AAT (Association of Accounting Technicians) level 2 certificate.
• 2010 First certificate in English from Cambridge University. Harrogate Language Academy (England).
• 2009 – 2010 Customer Services NVQ Level 3. Course taken at the Majectic Hotel on a one-to-one basis.
• 2007 – 2008 English Courses Riviera English School, Torquay (England).
• 2006 – 2008 Advanced Certificate in Public Relations and Tourism. . Escuela Airco (Alicante – Spain). Subjects included Client Services and human relations, ICT, First Aid, touristic geography, Airport Customer Care and tourism operations.
• 2004 – 2006 Diploma in Social Science (High school). Institute of secondary education Mar Menor Murcia (Spain). Core subjects included Maths, English and Business Studies, Economics.