Simone Maiorca

Highly motivated bilingual customer service and sales professional with 10 years of related
working experience, looking for new challenging positions. Well versed in staff training,
creating a good environment with common targets. Best in building long-lasting relationships
with clients, sharing common goals, creating win-to-win situations, through empathy, shared
visions and commitment.

2022-08 -
2022-02
2021-12 -
2019-07
2018-05 -
2014-07
Sales Agent for Booking.com and Rentalcars.com
Majorel.com, Turin, Italy
● Contracted car rentals via phone, sold insurance, customer service
● Received excellent compliance feedbacks
● Average CSAT score: 5 out to 5
Trainer for SKY
Eurocall, Catania , Italy
● Developed training programs and material for new employees
● Built a common team spirit and common goals, in-line with business
objectives
● Newly trained employees ramped-up quickly and hit their team
targets from the 1st day on their job
Sales Executive for SKY
Eurocall, Syracuse, Italy
● Sold new contracts to customers through outbound calls (B2B & B2C)
● Rewarded as best national seller of SKY Group for two consecutive
years and hit team targets every quarter
● Exceeded CSAT for 2 consecutive years
2013-06 -
2011-09
Customer Service Representative
Civita Sicilia, Siracusa, Italy
● Museum ticket officer performing administrative or clerical tasks,
which may include special projects or program related activities
● Provided backup maintenance and support of the ticketing system
● Kept constant contacts with publishing houses for bookshop supplies
2011-08 -
2010-05
Employee Labor Union
UILl, Syracuse, Italy
● Validated the eligibility of the documentation of people with
disabilities
● Approved all the valid documentation for economic support to
families in a state of poverty
● Assisted tax assistance center documentations for worker

2009-07 -
2004-09
High School Diploma
Linguistic Institute