saynabou thiam

Graduada formalmente como estudiante de Primera Clase en BA International Tourism Business Management con Lenguas Modernas en el University College de Birmingham, he estado trabajando durante más de dos años como Analista Multilingüe de IT Service Desk, en Claire's y ahora estoy trabajando como Especialista Multilingüe de Soporte de Software en Elekta.

Los idiomas que domino son inglés, francés, italiano, portugués y español, gracias a la experiencia laboral adquirida.

Aficionada a los detalles y orientada al cliente, tengo buenas dotes de organización y comunicación, que conjugo con conocimientos informáticos.

En general, aprendo rápido, trabajo en equipo y me gusta tomar la iniciativa.

Si está interesado en saber más sobre mi perfil, no dude en ponerse en contacto conmigo.

Multi lingual Software Support SpecialistMulti lingual Software Support Specialist

Elekta · Full-timeElekta · Full-timeMay 2022 - Present · 1 yr 5 mosMay 2022 - Present · 1 yr 5 mosLondon, England, United KingdomLondon, England, United Kingdom

• Record all upgrade activities in appropriate call logging system. Prioritizing and managing calls in an efficient and professional manner
• Being available as required to take calls from customers, Elekta engineers and Distributors pertaining to an Upgrade across Europe (Italy, France, Portugal, and Spain) and United Kingdom.
• Change to Upgrades and Installation at customer’s sites and remotely as required.
• Using technical skills in the area of Server Administration, PC/Network Computing, Knowledge of SQL, Citrix
• Ensuring that all interested parties are aware of ongoing or escalating issues, progress being made and any plans that have been put in place.
• Ensuring that all interested parties are aware of ongoing or escalating issues, progress being made and any plans that have been put in place.

University College Birmingham

Grade: 1st Class HonoursGrade: 1st Class Honours

Activities and societies: Tourism Investigation, Destinations Planning, Tourism Crisis Management, Managing Tourism Activity, Strategic Management, Destination Management (Market Analysis of Cheltenham), Research Project (Dissertation), French, German.Activities and societies: Tourism Investigation, Destinations Planning, Tourism Crisis Management, Managing Tourism Activity, Strategic Management, Destination Management (Market Analysis of Cheltenham), Research Project (Dissertation), French, German.…see more

This course examined the broad environment in which tourism operates, focusing on the significant value and scale of global tourism activity and the wide range of organisations within the industry.
In association with our industry networks, I worked on live projects with an emphasis on problem-solving and decision-making skills.
I had the opportunity to specialise further in a chosen area through the portfolio of option modules.
I got the chance to work on your own research project, which creates an opportunity to critically analyse a particular area or field of the international tourism industry that interests me.
I have the opportunity to learn another languages as an optional module.