Pietro Iuvara

Profesional de servicio al cliente motivado y alegre con más de 3 años de experiencia profesional ayudando a los clientes a sentirse satisfechos y ayudándolos a resolver problemas complejos. Entusiasta por ayudar a construir una reputación impecable al brindar una excelente atención al cliente. Me encanta observar la realidad, estudiar e investigar sobre las razones por las que las personas viajan distancias cortas o largas para comprar y satisfacer sus necesidades. Además, me sumerjo en la cultura y tradiciones de los lugares que visito durante las vacaciones o el tiempo de trabajo para comprender cómo los diferentes orígenes actúan de diferentes maneras en el Servicio al Cliente diario.

• Barista Skilled: Costa Coffee: Brent Cross Tesco, London. January 2020 - Currently
• Daily Leadership including the days in the absence of the Store Manager and Assistant Manager;
• Cash handling and shift audit;
• Ordering goods, accepting deliveries, stock counting and managing the stock variances;
• Specialised at Customer Service and Support, daily dealing with customers complaints;
• Train and Coach all Baristas in delivering unbeatable coffee experiences to all the customers;
• Coffee making and front counter customer service.

• Team Member: Whole Foods Market, High Street Kensington, London. November 2016 to September 2020
• Customer engagement with food production; 
• Sales of meal sides along with mains;
• Managing food safety documents;
• Health and safety practices on shop floor.

• BA International Tourism Management with Spanish: Middlesex University, London. September 2020
• Examining, critiquing and evaluating various impacts of tourism on economies, communities and the environment and how can they be effectively managed;
• Developing analytical thinking and problem solving;
• Developing presentation and communication skills.

• European Level: (EQF 4°) – Overall Mark: 70/100 State Exam Diploma: Institute for Graphic and Design, Siracusa, Italy. 2010 – 2016

Knowledge of advertising marketing, understanding the customers’ needs for the advertising / branding of their company.