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Barcelona
Pau Falguera Ramos

Pau Falguera Ramos

Operations & Customer Support Manager

Atención al Cliente / Soporte

Barcelona, Barcelona

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Acerca de Pau Falguera Ramos:

Results-driven professional with expertise in BPO management, operations leadership, and customer service optimization. Skilled in incident management, CRM management, and KPI tracking. Proven ability to lead teams, drive process improvements, and enhance customer satisfaction. Experienced in managing BPO migrations, team launches, and navigating high-pressure situations to deliver operational excellence.

Experiencia

Results-driven professional with expertise in BPO management, operations leadership, and customer service optimization. Skilled in incident management, CRM management, and KPI tracking. Proven ability to lead teams, drive process improvements, and enhance customer satisfaction. Experienced in managing BPO migrations, team launches, and navigating high-pressure situations to deliver operational excellence.

Educación

Degree in Law and Journalism

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Otros usuarios que se llaman Pau

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