parvin yari

I am looking to secure a position in a dynamic and fast-paced organization that utilizes my experience as Travel Advisor, and skills in leadership and presentation, and provides opportunities for growth and
development.

Sales & Marketing Associate (Sales)
2 years of experience
Responsibilities:
- Conducted market research and analyzed market trends to identify potential business opportunities.
- Collaborated with the sales team to develop and implement effective sales strategies.
- Maintained and updated customer database to ensure accurate and timely communication.

Achievements:
- Successfully increased sales revenue by 25% in 12 months through the implementation of targeted marketing campaigns.
- Developed and maintained positive relationships with key clients, resulting in repeat business and new referrals.

Travel Agent
5+ years of experience
Responsibilities:
- Responded to customer inquiries and provided information on travel options, packages, and pricing
- Booked flights, hotels, and rental cars for clients based on their preferences and budget
- Processed payments, issued travel documents, and provided follow-up support as needed
- Maintained knowledge of travel industry trends and updates in order to provide current and accurate
information to clients.
Achievements:
- Successfully increased sales revenue by 20% through upselling and offering additional travel services to clients

Customer Service Representative
1 year of experience
Responsibilities:
- Provided prompt, courteous, and accurate responses to customer inquiries via phone or email
- Resolved customer complaints and issues with professionalism and patience
- Maintained accurate records of interactions with customers and provided feedback to management to improve processes
Achievements:
- Successfully reduced average call handling time by 20% through the implementation of efficient
communication techniques
- Consistently received excellent customer feedback, with a customer satisfaction rating of 95% or higher each month
- Received positive feedback from clients on 90% of customer surveys for excellent customer service and attention to detail

Master's Degree in Tourism Planning/ 2016

Bachelor Degree in Statistics/2008